"software Update failed", didn't fully update successfully. Use the Verizon Software Repair, Assistant on computer to repair. IT DOESN'T. My computer now doesn't recongize my phone, I did a hard reset, and it's uploading, but never finishes, just stays on that screen. I did remove the battery. Any help? Can I take it to a local Verizon Store, will they be able to help? Or do I need to send it in, to be fixed?
Solved! Go to Correct Answer
You might try to start your phone in download mode (home+power+down volume), then try the Software Repair Assistant again.
Try Samsung Smart Switch if the Verizon Software Update agent isn't able to take care of the update. At this point though your device is likely going to need a factory reset.
how do you use smart switch to do the update??
From what I know smart switch assists you with transferring info from device to device and not a software update.
i agree, it worked great transferring contacts, apps, text/pic messages, both lock screen/home screen pics, pics & music from s5 to note5.
It can also handle firmware recovery and upgrades. I use it all the time for dealing with Verizon and other carrier Samsung devices.
how does it do an os update??
I’m sorry to hear your phone is still not updating the new software. Let’s partner up and get to the bottom of this mystery. Can you please provide details on what you are seeing on the phone? For example, will it move past the software update screen? What steps did you take to do the hard reset? Keep us posted.
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
If there is an OS update, and it's been published by Samsung to Samsung Smart Switch, a small prompt will appear from the program stating an update is available. There isn't a way to necessarily force check an update, it just does so automatically. It'll download the firmware image from Samsung, reboot the phone into Download mode, and flash it.
Firmware Recovery (aka your phone is bricked) can be done by going to "Emergency Firmware Initialization" from the Smart Switch menus.
thanks, i'll try it.