2nd parent phone is not allowing location sharing

[smoochmcgar]

I am the primary parent on the Smart Family account and I cannot get my husband's phone to share it's location.  I have gone in and checked to make sure he is sharing his location and he is. So, what is the solution?

[vzw_customer_support]

Smoochmcgar, we always want your features to work properly!-Pamela

[vzw_customer_support]

Is your husband's line setup as a child's line or a parent line?  -Pamela

[smoochmcgar]

He is set up as a parent

[vzw_customer_support]

The location feature in Smart family can only be active in a child's line.

>Fito

[LaDonnajwc]

Why can one parent share then?  My husband is a parent, has same phone and he can share but I cannot. 

[vzw_customer_support]

We want to make sure we are able to help out with any questions you might have. To clarify, is the other line sharing the location through the Smart Family app?

~Freddy