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Android not receiving MMS group texts from iphone users

I know this has been posted severe times and the problem has gone on for years with no resolution. My galaxy S22 will intermittently stop sending and receiving MMS group texts when I high volume comes in and out. This only happens when iphone users are in the group chat. 10-30 minutes later they will start downloading again. I did read at one time that Verizon can reset something on their end or the phone Eid or esim or something that worked for some people.

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rah2115

Was a solution ever found to this? I have been having the same problem for a month now and cannot find anything online about it. I have tried all the phone resetting, toggle airplane mode on/off, clearing cache, etc. That's not the issue so it's clearly something either on the network side or OS side.

Jagged78

Nope, nothing yet. Im betting its Verizon's network, This has happened on multiple phones with me. Ive pretty much done everything ive seen to "try". Call center support is awful and the guys at the brick and mortar stores stared at me blankly like its the first time they've heard of it. I bet its something apple and android providers refuse to fix. Only happens when im in a group chat with iphone users.

Verizon_Support

We hate to read you are having issue with your text service. We would love to address this in full. For so many, texting with friends and family is the most convenient way to communicate. Please respond to the Private Note being sent to customize troubleshooting the text issue you are experiencing.

-Deb

rah2115

That's about what I figured. Searching online is about useless. The forums aren't any better

Jagged78

Verizon is going to have a "specialist" call me. I'll let you know how it goes....if I actually get a call

everclear0411

You are not alone. This is happening to TONS of people

Contact Verizon executive leadership here by emailing the CEO. Just google Verizon Executive leadership team.

https://www.verizon.com/about/our-company/executive-bios

Someone will be in touch very quickly. These people are the people who can fix this if anyone can. If we make enough noise at the top level, they WILL have to fix it.

Happy to help, reach out with any questions.

quarksoft

This might be the solution...

Log in to your Verizon account. Select "Account" at the top of the screen-"My Plan"-"Blocks." After selecting the appropriate line, select "block services"- then toggle on "block picture and video messaging." After saving, wait a minute or two then toggle it back to off. After everything saves, a phone restart may or may not be necessary.

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