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After 2 visits to the Verizon store and many chats with Verizon Customer Service, I am no closer to resolving call failures in my home. It is ridiculous that I cannot rely on Verizon to permit calls from within my home. What if there must be an emergency call? Yesterday, I was refused an elevation to a supervisor and told nothing more could be done. They keep trying to sell me a new plan. I already support 6 phones and cannot absorb anymore increases. I’ve been a customer for 20+ years and receiving zero support.
We're sorry to read about the situation with your calls in your home area. We want to help. What were you told when you contacted us?~Peter
We're here to help. Let us know if you need assistance. ~Peter
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