Can’t receive calls on my IPad with Messages+ unless I’ve just used it

[mama23dogs]

When I first switch to Verizon and set up my Android phone and iPad I was able to receive calls on the iPad. Here it is 2022, text incoming and outgoing work. Phone calls outgoing work. But I have not been able to receive an incoming phone call since sometime in 2019 shortly after I signed up.  
I have a 2021 version of the iPad Pro with cellular. I have signed up for Messages plus and enabled E911 with my phone number and home address.  Still does not work for incoming calls.   
The last thing I wanna do is call tech-support but that may be my only option

[vzw_customer_support]

Hello, mama23dogs!
Thank you for reaching out. We would like to take a closer look at your account. Please feel free to send us a Private Note here, or reach us on Facebook or Twitter if you still need assistance. 
*Celeste

[mama23dogs]

I checked messages on the forum, nothing?

[jav6]

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@mama23dogs wrote:

I checked messages on the forum, nothing?

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Didn't the agent, Celeste, ask you to send them, @vzw_customer_support  a Private Note?

[mama23dogs]

Thanks I haven’t had a problem that required I contact Verizon support. Under the old forum format you could not contact them they had to send you a message first.
 

[mama23dogs]

Lol…I get messages when I’m not the one asking for help.  When I am, nothing.  

[vzw_customer_support]

Please know we are here to help you with any concerns you may have. please send us a Private Message, so we can assist.

*Lisa

[mama23dogs]

Both Michael and Rhonda have left messages already.  I appreciate the attention, do you share my replies?

[vzw_customer_support]

We can gladly assist with these calling concerns on your iPad, we will be creating a Private Note and can work with you directly from there. 

*Michael

[mama23dogs]

Thank you!  I have replied and hopefully a solution can be found.  Thank you

[vzw_customer_support]

Thanks for contacting us. Have you tried turning your iPad off for 2 minutes?

*Debbie

[mama23dogs]

I haven’t, but I will, and report back

[mama23dogs]

Nope.  
I get this error

Or if I pick up the phone, the ‘answered on another device.  

[vzw_customer_support]

Hello! Thank you for reaching out to us on Social Media! Having access to that feature is essential and I can help! I know I'd be lost without using my Message+ App. The screenshot is much appreciated! To avoid working with multiple agents, let's get you into the Secure Channel. This will ensure we stay together, and work on resolving this concern. Please click the link below, hope to see you soon!

By connecting with us, you grant us permission to review your services so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our information collection and privacy policy to learn more at verizon.com/privacy. Please note, the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Authenticate and continue here:http://spr.ly/6006zgj3Y

*Angela

[mama23dogs]

Unfortunately, at 10 pm I was in bed for the night.  Timed out of course 

[mama23dogs]

Well spent at least an hour and a half with someone on social media support. The result is I have now lost the ability to make calls out. So I now no longer have any calling features on the iPad other than FaceTime which is only good between other IP phone or iPad users.    
Not what messages+ says it does.

Disappointed.

if I thought android tablets were worth a darn, I would replace the iPad with android in order to have this function.