Can't use My Verizon application on my phone. Error code: It looks like your device is not eligible for SMS and you do not have your email id set up.

[PrnLeia1]

Can't use My Verizon application on my phone. Error code: It looks like your device is not eligible for SMS and you do not have your email id set up.

This is what I get when I try to log in.  please help.

[vzw_customer_support]

We would be happy to assist you with your concern. Please private message us for further assistance. *Mabell

[Crawford0023]

I’m having the same problem. Me and my mom just got new phones and are both having this exact issue.

[vzw_customer_support]

We would be more than happy to help. Please send us a PM, so we can help.

*Cassandra

[vzw_customer_support]

We are here to help! Please let us know if you still need assistance. 

*Cassandra

[Dave417]

I’m having the same issue.

[vzw_customer_support]

Dave417, we understand the importance of having access to your My Verizon account, so you can appropriately manage your service. To clarify, do you have a phone with Verizon Wireless service, or just  a  connected device such as a mobile hotspot? 

*Joshua

[Pc8976]

Same issue and the chat agent is no help and asked me the same question multiple times. 

[vzw_customer_support]

 Hello, Pc8976. We want to ensure you receive the help you need to resolve this issue. We are sending you a Private Note to assist you further.

*Cassie

[Worm1028]

My wife just go an iphone14 pro and is having the same issue.

[vzw_customer_support]

Hey there! We hear your concerns andh elp is here for you! To begin, please send us a Private Note, so we can obtain a bit more information about these issues you've been having. *Kris

[Pc8976]

Same error and tech support doesn’t help at all and asks the same questions over and over.