The cellular service has stopped working on my IPhone. With this, I am unable to make or receive calls and texts. I wanted to log into My Verizon to check options/solutions but am unable to log in due to the Two factor authentication.
Further, I can not even ask a general question to the customer service chat service (only option available given my phone issue) because this too requires me to sign in to My Verizon to just ask a simple question. Seems like a rather inconvenient catch-22. I need to log in to ask a question about how to get help to log in.
Can I just choose to leave my account with no security? I do not care, I will take the risk with just the one factor authentication.
Perhaps it is possible to utilize the two factor authentication with a message sent through a wifi messaging service? Such as whatsapp?
Or, going out on a limb here, maybe Verizon could let me authenticate with my email?
Any help is much appreciated. Looking forward to improved accessibility to verizon customer service.
