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Complaint

I am a new customer (few weeks) and have never had working voicemail, let alone visual voicemail (like my plan includes) I have spent hours and hours on the phone with NO resolution. I have been promised callbacks many times and I have never received one. I'm disgusted with the utter lack of responsiveness and ownership for Verizons problem. It really seems like you don't want me as a customer and frankly I'm already looking at cell phone carriers because not having working voicemail is a deal breaker. Is anyone out there who actually cares and can resolve?!

I've asked to speak with leadership but have literally been refused and transferred around instead.

Comments

akernan96

I'm having the same issue with my Premium Visual Voicemail feature. I've been sending service requests for weeks and I just get told to restart my phone and that it's resolved. I don't want to have to keep turning my phone on and off for the feature to work literally less than a minute. This is far from resolved and it's not being fixed. No one should have to pay for a faulty feature that you can't use. This is not the customer service that I used to get from Verizon.

Verizon_Support

Hello, SoDisappointedwithverizon, I'm sorry to hear you've been experiencing an issue with your voicemail and this has caused you to consider leaving. Are you unable to use both basic voicemail as well as Visual Voicemail? Can you please tell us more about what's going on with your voicemail?

-Lauren

SoDisappointedwithverizon

Feel free to review my account. I won't be re-hashing my story for the 12th time.

Ann154

@SoDisappointedwithverizon
wrote:
Feel free to review my account. I won't be re-hashing my story for the 12th time.

The VZW reps posting on community forum don't have access to anyone's account until you expressly give them permission via a private message in the community forum's PM system.

As for your issue, I'm just another customer like yourself so I have some questions. You indicated you are a new customer. Did you switch from another carrier or is this a new line of service? What were the troubleshooting steps you have tried already? If you were at another carrier what was the phone model you were using and what phone model are you using now?

Verizon_Support

Hello, akernan96, we don't want you to continue to have issues with Visual Voicemail. So we can best assist, we will be reaching out via Private Note.

-Lauren

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