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Contact phone type shows as symbols

Contact phone type (e.g. Home, Fax, etc) displays as unreadable symbols rather than text in Verizon Messages on my Moto G4 Plus. Screenshot attached. How do I fix this?

I see this asked in 2 other posts. Both issues were also on a Moto G4 but so far the issues have not been resolved.

Screenshot is attached.

Comments

Verizon_Support

I rely on my messages to keep me connected and definitely want to make sure your messages are working correctly to keep you connected, BigAIK. Let's take a closer look into your device. Please make sure your app is up to date. When did this start? Do you have this issue when looking at contacts for calls?

DanielleR_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BigAlK

Yes the app is up to date. I tried reinstalling, no update is available, but the issue persists.

I first noticed this soon after installing the app for the first time. I cannot confirm but it probably started immediately upon installation.

I do not have this issue when looking at contacts for calls. Two new screenshots attached of the VZ Roadside Assistance contact

* In my phone and contacts app I see that the # listed is of type “Mobile”

* In the Verizon Messages app on my Moto G4 the type is all symbols

Also of interest - in the Verizon Messages app on my PC the type for VZ Roadside Assistance is correctly listed as “Mobile”, so this appears to be a problem specific to Verizon Messages on my Moto G4.

Alan

Verizon_Support

I am glad to know that the numbers listed on your computer shows correctly. Can you provide what software version of the application is installed. Please clarify which device you have the Moto G Play, Moto G?

TionnaB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

BigAlK

Software version is Message+ 6.4.39. Screenshot attached.

I am using the Moto G4 Plus 64GB. It is updated with the latest software and Android 7.0. Screenshot attached.

Alan

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