I can't receive MMS messages that include text and picture from iPhone to Android

I just switched from an iPhone 4 to a MotoX with Android. When people try and send me MMS messages with both text and a picture in the same message, the picture shows up as a white square with a play button on it, like a video. When I click play, the screen just changes to all white with the text at the top, but the picture will not show up. When the same message is sent as just a picture, with no text, it works fine.

Accepted answers

NoleGirl92

Doesn't Verizon ever look around on the internet for answers? I saw where one commenter said to text "stop" to 48369. I Googled "text stop to 48369" and found this message below on the Apple site. It took me all of three minutes. I have a friend with a new Android phone (switched from Apple) and she's having the same text issues. I'll see if this works for her.

Good luck to everyone with the texting issues. I hope this works for you too!!

Found at iPhone text messages not going to my Android | Apple Support Communities

May 19, 2014 9:13 PM

I just switched yesterday from iPhone to Android...

This works! (I spent [read: wasted] the day reading all forums trying to find a fix. This forum was one of them so I figured I'd give back).

1. CHANGE your AppleID password, and sign out of everything (iTunes, mail account, AppleTV... the works.). DO NOT re-enter the NEW password on any of the devices once changed. CHANGE PASSWORD on one computer; SIGN OUT of all and that's IT.

then

2. text the word STOP to 48369

THAT IS IT.

I read that within 12-24h all your previous contacts will be able to text you, (or iMessage will tell them that they need to use SMS to text you)... but it only took 4 hours in my case to start getting the proper texts again (thankfully: very important for work ).

Use the knowledge for good.... not for evil.

All comments

Verizon_Support

Hi LWarnock1,

That's not cool! Let's get those pictures moving. What phone are you using? Are you using a message app? How are they sending the pics? Are they using a message app? I apologize for all the questions, just trying to get to the bottom of this for you. Keep me posted.

Thanks, BobbyS_VZW

Follow us on Twitter @VZWSupport

LWarnock1

I have the MotoX. I am using the Messages app that came on the phone. The person sending this particular message has an iPhone 4S and just uses the native messaging app on her phone as well.

Verizon_Support

Thanks for your reply, LWarnock1! The answer you've given may have provided us with the answer we need to understand why the pictures may not appear as part of a messaging thread. We believe that the images you're getting from your contact may have a file format that's not supported by the software on your device. Do you know who her wireless carrier may be? Would you be able to forward her messages to your email address? If so, are you able to see the image then?

DionM_VZW

Follow us on Twitter www.twitter.com/vzwsupport

LWarnock1

I forwarded it to my email and I can see the picture there. It is a .jpg file, which I know is very common, though. Shouldn't my phone be able to see jpgs through text message? Also, the same picture showed up the second time she sent it, when she did not send the text with it.

Verizon_Support

LWarnock1,

We want you to be able to see the picture without forwarding as well! In the messaging app, down in the lower right are three dots stacked atop one another. If you touch that icon and select settings, this gives you access to the messaging settings. Scroll down to Multimedia messages and ensure that Auto-Retrieve is enabled. Sometimes it is as simple as that setting.

Also, are multiple parties sending you images that you are not able to view or is this just one sender?

BrianP_VZW

Follow Us on Twitter @VZWSupport

LWarnock1

Hi Brian,

I already had the Auto-Retrieve setting turned on and it has happened with multiple senders.

Lindsey

Ronda123

STOP CANCEL>>>>>> PLEASE STOP CANCEL NOW thanks ronda

mjdifran

Hi. Did you ever resolve this? I'm having the same problem

dhfrom619

I've also had this same issue with my MotoX after the latest software update.

Verizon_Support

dhfrom619,

We want to get you receiving those messages. Are you not able to receive any messages from someone who has an iPhone? Did you previously have an iPhone? Have you tried powering the device off and back on and see if you can receive the messages now? Are you receiving any error messages?

RobinD_VZW

Follow us on twitter @VZWSupport

dhfrom619

I can receive sms messages but all mms messages from iphones just show up

as a blank message. I did not previously have an iphone. I was able to

receive them before my phone updated to the latest software. Restarting it

yielded no results and I have not seen any error messages.

On Thu, Mar 20, 2014 at 8:31 AM, Verizon Wireless Customer Support <

Verizon_Support

I truly appreciate you taking the time to follow up! It is greatly appreciated. Since the issue began have you been able to clear previous threads? Once previous threads have been removed head into settings > applications > manage applications > all > messages - clear data and cache. Once this has been completed please retest.

YosefT_VZW

Follow us on Twitter @VZWSupport

bleedvzred

everyone switching iphone to droid need to text "stop" to 48369 from your new droid. it takes your number off of imessage

lghhartman1

I am having the same issue. When a picture is sent with no text, I can view it. When it is sent with a message, it shows the white box with the play button, and when I click on that, it just shows the text that was sent. I also have the Moto and this has been happening since I got it a few months ago. It's very frustrating and I am hopeful that this can be resolved - although since this thread dates back to January, I'm a little doubtful.Auto-retrieve is enabled and a re-boot doesn't yield any results. Thanks for any help you can provide.

lghhartman1

I did figure out that if you switch to using Hangouts as your primary messaging app, pictures show up in there, so that's what I am doing in the meantime. You just go to hangouts, and the 3 dots take you to settings where you can select it.

dblack86

Still, this is an unacceptable restriction.

NoleGirl92

Good luck to everyone with the texting issues. I hope this works for you too!!

Found at iPhone text messages not going to my Android | Apple Support Communities

May 19, 2014 9:13 PM

I just switched yesterday from iPhone to Android...

This works! (I spent [read: wasted] the day reading all forums trying to find a fix. This forum was one of them so I figured I'd give back).

then

2. text the word STOP to 48369

THAT IS IT.

Use the knowledge for good.... not for evil.

WiredDriver

I have a Motorola Droid Razr M that was recently upgraded to kitkat and I've been experiencing the same problem regarding saving pictures from an iPhone with text in the message.

The way I found to save the image is to press and hold ON THE TEXT of the message. In this case, press and hold on the "found it!" for the option to save the attachment, NOT THE ATTACHMENT with the arrow. In my case the attachment was automatically saved in the download folder on the phone and I could move it where I needed to from there with ES File Explorer.

bgbdbill67

Ask your iPhone or iOS device friends to turn off iMessage when sending picture/ video messages. iMessage only works between iOS devices. See if this helps it worked for my daughters iPhone and my samsung galaxy s3 device