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Identity Protection

Identity protection on digital security app have been disconnected for days I’m paying for this service an I’ve made a ticket! The Verizon representative made a ticket and no one trying to resolve it. THIS IS UNACCEPTABLE! You offering services/protection I’m PAYING for & you are not rendering the services.

Comments

Jmshop21

Has this been resolved?

Verizon_Support

Hello, Jmshop21, thanks for reaching out about our Digital Secure app. So we can best assist, we will be reaching out via Private Note.

-Lauren

Jmshop21

No and i cannot access the private reply. Can i speak to someone?

[Deleted User]

@Jmshop21

Please note that the agents will only be able to assist you in private as they will be requesting personal identifying information from you, which is not permitted on the Community Boards.

To see private messages sent to you, please click on the envelop at the top right of the page.

Screen Shot 2023-03-08 at 8.39.38 AM.png

To respond, go to the bottom of the private message where you will find a reply box.

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