Hello, lukereindl, I'm sorry to hear you're running into an issue when trying to sign in to My Verizon. So we can best assist, we will be reaching out via Private Note.
I am having the same issue. Did you ever find a solution? I can't log in and I can't see my bill without logging in. I've been in the same zipcode for a decade and it is the zip of the house that receives the service.
I get the same message every time I try to log in. And I too live in the same place for over 9 years. And the bill comes to my address. Doesn't make sense. And I HAVE gone to a Verizon store where they have verified my password and zip. Wonder why it says what it does.
NFAITH78, we know it's important to manage your account, and we're here to help. Please tell us, when did this start? Is this for a Wireless or Fios account? Does this happen through the app or the site?
