I can send and receive texts from my android phone using message+. I installed message+ on my windows 10 laptop. I can send messages from the laptop and they are received by the person I sent them to, but do not sync to my phone. Also messages sent on my phone do not show up on my laptop. I removed message+ and reinstalled it but the problem persists.
My Verizon Website - Create and Send a Text Message
This webpage doesn't work all of the time. It has to be manually refreshed (F5) every time I try to use it.
RONC
Sorry to hear about the issues with using Verizon Message+ on the website, rechmbrs. I know that is far from ideal. I'm happy to help. Have you tried using different browsers? Are you having issues with loading any other content or just this website?
RyanM_VZW
2 browsers. But then again, lots of people with the same problems on the semi functional web site. It's in even worse shape than the Windows non compatible Windows apps.
Currently sitting on board discussing Verizon for emergency services contract. Between this and log in issues, seems that Verizon is determined to shoot themselves in the foot when decision time comes.
Why does VZW keep suggesting something is wrong with our computers or whatever. It's obvious that the app is not functioning correctly. Seems absolutely obvious also that VZW probably doesn't know how to fix the problem and keeps stalling. When will it be resolved, or should we go to the Windows phone application? Just say if you're not able to fix it.
As I have stated, my desktop Message+ app synchronization has NOT been affected (yet). One thought I had is my internet connection is thru Comcast service in the northeast (Vermont). For everybody affected, what is your internet service your desktop is using and where are you located? Maybe there is something going on with the communication from the Verizon messaging servers and certain internet providers. Or, maybe there are multiple servers, distributed regionally, and certain ones are affected. Verizon agents, feel free to jump in here with any information being uncovered by the messaging engineers.
jav6, good effort to analyze our Verizon Messaging failures.
I hope this can help.
Maybe others with similar failures can use the links I've included.
My Verizon/Comcast messaging servers:
========== (Cell Phone ISP) ==========
https://www.whoismyisp.org/
Your ISP is Cellco Partnership DBA Verizon Wireless
===
http://whatismyipaddress.com/
===
http://www.spyber.com/
========== (desktop/laptop Cable ISP) ==========
https://www.whoismyisp.org/
Your ISP is Comcast Cable Communications
also known as 'Comcast IP Services, L.L.C.'
and 'Comcast Cable Communications, LLC'
===
https://whatismyipaddress.com/
ISP : Comcast Cable
Organization : Comcast Cable
Type : Broadband
Continent : North America
Country : United States
State/Region : California
City : Palo Alto
Postal Code : 94301
===
https://www.spyber.com/
My ISP : Comcast Cable
Country : United States (USA)
State : California
City : San Jose
==========
I've managed to test send/receive between my devices. My Z30 has a different cell number from my other 6 devices. Hopefully this screen snap is self explanatory.
I've updated my test send/receive between my devices. My Z30 has a different cell number from my other 6 devices/web page. Hopefully this screen snap is self explanatory.
And the silence from Verizon is deafening...
Between thread: Message plus not working on Computer
And thread: Message Plus not syncing with windows 10
We've had responses from @vzw_customer_support members:
@amberf_vzw
@lorenb_vzw
@nicholek_vzw
@NicoleR_VZW
@pamelaf_vzw
@steveng_vzw
But, so far, no confirmation that any of them have replicated the issue.
And no solutions have been offered.
I'm sorry to hear these issues are persisting Jafauske. We are customer service representatives. Have you tried uninstalling the updates on the message + app? Are you able to use the messaging plus app on your phone?
JoeL_VZW
I'm having the same problem. I can send and receive messages through the Verizon apps on my Android phone and iPad, but only some messages are showing up on my Windows 10 app. I have both Messages and Message+ installed on my PC. I've tried running a sync in Message+ on my PC but nothing changed (Messages doesn't have a sync option). I think this started about 10 days ago.
I am using Verizon Messages, dowloaded from the MS Store (on Win 10) and NOTHING is syncing and hasn't for over a week. I can't find a way to "manually" sync. The app on my phone is working, it's the desktop app that is not working. I cannot find a Message+ desktop app to download. Can anyone help with this?
And, I have uninstalled and reinstalled the apps on both my laptop and my phone several times.
Dear vzw_customer_support members:
@pamelaf_vzw
@ryanm_vzw
@seanc_vzw
@steveng_vzw
@ubaldoj_vzw
PLEASE READ the fraking (Battlestar Galactica reference) posts!
@coreym_vzw, "To clarify, are you still experiencing an issue with" understanding the version of the English language these/us Members are using to compose their/our posts?
@JoeL_VZW, Have you "customer service representatives" READ the posts and forwarded the information to "Technical Support for investigation", as @jav6 (Sr. Member) asked?
@JoeL_VZW, "Have you tried uninstalling the updates on the" Verizon "integrated messaging service" applied when these FAILURES began? My evidence (mentioned in my posts) suggests that was sometime after 19 July 2019.
@vzw_customer_support, "Our goal is to help you move forward." That is why all of us Members have provided as much information about our "Verizon Message(+/s) FAILURES" as our individual technical skills can support.
@AntonioC_VZW, I for one, have done everything I could think of, short of offering to come in and analyze your computer code for you, to help you "isolate this issue" with your Verizon "integrated messaging service" FAILURES.
We are fortunate that @jav6 (Sr. Member), who states that all his Verizon Message apps are working correctly, is following our posts.
He has asked "@vzw_customer_support @coreym_vzw Also to clarify, has anyone within Verizon Tech Support looked at why the synchronization has been failing?"
John
Dear @vzw_customer_support members:
@kevinm_vzw
@lorenb_vzw
@nicholek_vzw
@NicoleR_VZW
PLEASE READ the fraking (Battlestar Galactica reference) posts!
@coreym_vzw, "To clarify, are you still experiencing an issue with" understanding the version of the English language these/us Members are using to compose their/our posts?
@JoeL_VZW, Have you "customer service representatives" READ the posts and forwarded the information to "Technical Support for investigation", as @jav6 (Sr. Member) asked?
@JoeL_VZW, "Have you tried uninstalling the updates on the" Verizon "integrated messaging service" applied when these FAILURES began? My evidence (mentioned in my posts) suggests that was sometime after 19 July 2019.
@vzw_customer_support, "Our goal is to help you move forward." That is why all of us Members have provided as much information about our "Verizon Message(+/s) FAILURES" as our individual technical skills can support.
@AntonioC_VZW, I for one, have done everything I could think of, short of offering to come in and analyze your computer code for you, to help you "isolate this issue" with your Verizon "integrated messaging service" FAILURES.
We are fortunate that @jav6 (Sr. Member), who states that all his Verizon Message apps are working correctly, is following our posts.
He has asked "@vzw_customer_support @coreym_vzw Also to clarify, has anyone within Verizon Tech Support looked at why the synchronization has been failing?"
John
Being able to sync Verizon's Message Plus feature with Windows 10 on your PC is very important and I'm sorry to hear that you're experiencing issues with this matter. There have been many responses to this issue from our team Verizon team members and our community members too. We've noted your reference that you've tried running a sync in Message + on your PC but nothing changed. Let's dig deeper into this matter by checking to ensure that you have the most updated version of Verizon Messages + on your PC by visiting our website at https://www.verizonwireless.com/solutions-and-services/apps/verizon-messages/. I hope this information is helpful. - RobertC_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Dear @robertc_vzw (admin) Community Manager @vzw_customer_support,
Yes, syncing to all our devices "is very important".
Please check to see if you can read the version number of Verizon Messages on my 2 Windows 10 PCs in the table I posted:
Re: Message Plus not syncing with windows 10
jafauske
Member
Saturday, August 03, 2019 - 11:07 PM
If you review the versions of "Verizon Messages +" available at the link you provided, I believe you will find NO NEWER VERSIONS available there!
I, as well as others, have explained how we have Disconnected/Rebooted/Connected and Uninstalled/Rebooted/Installed the most current "Verizon Messages +" available. There is no "deeper" that we users can "dig" into this "matter".
If you can specify any information that I have NOT included in that table matrix, do let me know and I'll be happy to find and provide it to you.
I, too, am very sorry that neither you nor any of your Verizon team members have been able to use or pass on the information in that table to people who can analyze and solve the FAILURE of "Verizon Messages +".
Sadly, NONE of the "many responses to this issue from our team Verizon team members" has provided anything useful to this thread nor to the "Re: Message plus not working on Computer" thread.
After many years of working well, the following Verizon claim is now FALSE:
===
Verizon Messages
Microsoft Store
FEATURES AVAILABLE ON WINDOWS APP
Extended Coverage: Send and receive messages over Wi-Fi from your smartphone, compatible smart watch, iOS device, tablet, PC, MAC, and web browser.
===
- John
You are yelling at an AI automated response not a live person. So I doubt they know how aggrevated we all are. I am having exact same issue.
@vzw_customer_support @robertc_vzw Your response isn't really helpful. Can you state to us what the latest version of the Win10 desktop Messages+ app should be? I just downloaded it from the link(s) you provided and it is STILL v2.0.2.0 which is what I have on my desktop. It still has sync problems.
Now, I've noticed that some of the messages I send from my Droid Turbo 2 to certain contacts don't get sync'ed on the Win10 desktop app. When I send to a Pixel contact, my message IS SYNC'ed. When I send to an iPhone or another unknown device, my message IS NOT SYNC'ed. Their messages to me ARE SYNC'ed, however.
I would think Advanced Technical Support, e.g. the Verizon Messaging Group should be able to REPLICATE this. If you want to be helpful, FORWARD THIS INFO TO THAT GROUP.
Start a new topic or ask questions in the open forum.
