Message+ Update

I'm having an issue with the new messaging update. Some of my conversations with individuals are stuck as your new "chat" feature instead of SMS and make it so I have to be connected to wifi or us data to send a message. They also have to be using the same app to receive my messages. How do I change this? I've tried deleting the conversation but that doesn't fix it. This only affects certain contacts. Thier names appear in blue when I try starting a new conversation. Is there a way to disable the "chat" feature?

Accepted answers

ANGARE58

I was having the same problem...only certain contacts. I went in to my application manager and then to the Message+ app...Disabled it (because you can't uninstall it), restarted my phone and repeated the process but Enabled it. It worked. Hope it works for you too.

All comments

HIWAY65N

I'm having the same issue, really annoying.

COOFOO777

I even tried deleting the contract and adding them back. This still didn't fix the problem. I know she has the she app downloaded but it isn't the one she uses.

TEAMANDERSON113

I am also having the same issue. It is weird because for me. It only is when I text my wife, but not others. It is making me want to stop using message plus.

RH22

I am also having the same issue. Like others it is only with certain contacts. On top of that, any messages I do send or receive are all out of order in context to the conversation. After calling a buddy, they confirmed they are not receiving my messages. This is extremely annoying. Also, lose the whole profile name thing. This is not Facebook. App was working fine before. Worst "Update" Ever!

ANGARE58

AshtonS08

I am having similar issues but if I am away from wifi and I have my wifi turned on, it will not send messages unless I turn my wifi and data off. this update is a disaster

misst3296

Is your wife your ICE contact?

PySees

If she has the app but doesn't use it, have her go into the message+ app and enter "settings"...scroll down to delete her account. It will disable HER message+ allowing her to receive your texts as SMS messages on the app she uses. It will NOT delete your text history or hers on your device or on her device. That is what my son did when we had the same issue. It worked.

jgraybill

Will it prevent them from using messages+ at all when you delete the account though? This morning I tried to disable messages+ and switch back to the regular message program that came with my phone, re-enabled notifications and everything and even restarted, but wasn't able to receive a single text message from anyone, message+ user or not. I had to switch back and started getting them again, but my phone has been unusually quiet today and I'm terrified I'm missing important stuff. I'm worried if I delete my account, or uninstall the updates, I'll run into even bigger problems. I'm having other massives issues with this app...my husband also uses messages+ and his individual messages to me are arriving styled as a chat, it'll say "from hubby, hubby to hubby" which is ridiculous. Also keeps erasing all the customizations, and suddenly has totally stopped playing vibrations or notifications for texts even when I reset everything to default. I noticed that these changes were applied before the app was even updated, I had to manually go to the store to update it and thought it would help but all it did was kind of hold on to the customizations for an hour longer...they still reset eventually. It's making me insane! How dare they do this to a perfectly great app!

PySees

I never suggested you delete message+ if that is the texting app you normally used before the update. I suggested recipients who DON'T use message+ as their default texting app delete their message+ account.

EKRISPY

I went to my application manger and hit the "disable" button. It asked me if I wanted to go to the original factory version. I clicked yes.. then hit enable. Boom.. back to working like the old days.

Jeanajoy

First, this is happening with me and my fiancée. I want to know how all of our info is linked as SO. Freaks me out a bit. We are not on the same contract. Is anyone having it happen with someone other than their significant other? Or maybe most frequently contacted?

Second, we can only text via group text without data or WiFi on. So his mom is in on all of our conversations, lol. I have tried uninstalling updates, switching to Samsung messages restarting etc. Nothing has worked so far. Unfortunately he is out of town so I can't communicate with him on doing the same on his side. Anyone find a fix?

tikibar1

If you uninstall the updates (be sure to turn off automatic updates if it's on) or if you disable the app and use the stock text app, you should be able to send/receive texts UNLESS it's someone using Verizon Messages with the updates installed -- you won't get their texts. At least that's been my experience and a few others that have posted.

Carte

We are not having as large of issues as some of you but we keep seeing the messages say "unread messages" even when we read them. Also my wife is getting delayed messages coming in. Yet another example of how updates always ruin basic functions. I see this at my job constantly. Just leave the thing alone. And if you have to update, then test it thoroughly before releasing it. People who do updates seem to lack intelligence or discipline.

Tjay43

I ended up uninstalling all updates on the message app and turning off the auto-update feature. Works fine now.

Verizon_Support

TEAMANDERSON113, we don't want this to be an ongoing issue for you. Which make/model phone do you have? Have you powered your device off/on since retrieving the software update?

LasinaH_VZW
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Verizon_Support

COOFOO777, we always want your messages to get through and are here to assist. Are these messages going through when connected to data or Wi-Fi? Have you tried using the factory installed messaging application to see if there is any change in the messages sending?

LorenB_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

We want to make sure you are able to use your phone normally when text messaging. Let's review this more in full. To clarify, do you have the latest update installed for the Message + application?

JasperM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Verizon_Support

RH22,

We want to make sure you can stay in touch with all of your contacts all the time. What type of phone do you have? Did it start right after doing the update?

AndrewT_VZW
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Tjay43

Support,

For me, I just noticed the issue yesterday when my wife wasn't replying back to any of my texts. I've tried reinstalling the app updates and restarting the phone multiple times...doesn't do any good. I cannot text my wife. We both have a Galaxy S7 Edge, the only difference is that she uses the Samsung messaging app that came with the phone and I'm using the Verizon app. She has no problems texting me, but I can't text back.

The only way I'm able to get this working again is to uninstall all updates for the app and go back to the factory settings...at that point, I can text again with no issues. This is frustrating and annoying.

TEAMANDERSON113

I am using a Samsung Galaxy s7. I have restarted my phone numerous times

since updating. I have disabled message plus, restarted, then enabled

message plus. I has reverted to pre update status. I have also turned off

automatic updates. I really do like message plus but can't/won't allow it

to update to the most current version until bugs are fixed. I did stop

using message plus for about a day and used the other messaging app that

was stock on my phone.

I hope this helps get the issue resolved for all customers.

Cheers

Steve

Neither a wise man nor a brave man lies down on the tracks of history to

wait for the train of the future to run over him.

Dwight D. Eisenhower

On Feb 4, 2017 11:04 AM, "vzw_customer_support" <forums@verizonwireless.com>

PySees

Have your wife open the message+app. Click on the three horizontal bars at the top to open the menu. Go to "settings". Scroll down to the bottom to "delete account". This will delete her message+ account. It will NOT delete the text messages from either device. It will disengage the "chat" feature so your texts will go to her as SMS messages she can receive on the Samsung app. It works. My son and I had the exact same issue. Obviously uninstalling the update will fix the problem too but doing it this way allows you to keep the new features while still communicating with your wife.

Carte

Anyone who wants to see how huge of a problem this is, just go to the Google Play store and see all the recent 1 star reviews for this app. But of course Verizon customer service wants to ignore this and act like it's an isolated issue only with the few people in this forum. Total disconnect from what is going on, once again.

jgraybill

This is a huge issue for many people. My husband and I had updates forced through at the same time (we were sitting in bed when it happened) and we have different phone models- we loved messages+ before the upgrades but it kept resetting all my customizations and his single texts were coming in as group chat. I made the huge error of trying to switch back to my stock app and completely stopped receiving texts from ANYONE. I panicked and tried to switch back to messages+ and still cannot get messages from anyone also using it. I can no longer uninstall the app, just uninstall the updates and disable it- I did this and opted out of integrated messaging, and now even with the updated version cannot text anyone from there because it asks me sign back up, and thinks for a very long time before completely shutting down. I'm now forced to use the stock app and still cannot get messages from anyone using messages+ which is a fair amount of people for me. This is completely unacceptable as texting is half the reason why I pay for service.

NICKPRO72

Yes this is a huge issue. I use Message+ and my husband uses Samsung Messages. Because he has Message+ on his phone, even though he doesn't have it as his default messaging app, whenever we are both on WiFi it FORCES me to send anything to him as "chat" instead of just a text message. We should be allowed to change this feature. When will this be fixed? I will stop using Message+ if not updated soon.

dtheresa

I'm having the same problem my mom's was coming up as chat and now it's not but I texted my friend to see and there it is again "chat" making me only being able to text her while I'm on the Internet this needs to be fixed fast

Carte

If it's anything like the 5 month Moto Z defect (with notifications) that was finally fixed, I don't like the looks of the timing of this thing being fixed. In both cases Verizon does not seem to know what is going on.

JORFRE18

SOLUTION - Most recent Verizon messaging app update is a known issue.

Android Galaxy

1) Go to Application Manager

2) Go to Messaging+ app

3) upper right says More (may just be able to skip to #4 if you see it)

4) Uninstall Updates

You won't lose your message history but it will start working again.

Hope someone got fired for not regression testing the new app before sending to users.

Cluo

How do you fix a Google Pixel phone?

PySees

Did you try deleting your message+ account as I suggested? It's not the same as "disabling" message+.

URIEL_NOCTURNE

My issue:

For the last week, message+ has been acting incorrectly.

It never marks messages as anything more than "Sending".

It will deliver messages anywhere between 4-20 times, and keeps delivering the same messages over and over again to the recipient.

It isn't turning "Driving Mode" on/off as it should when my Bluetooth is turned on or off.

I get no icon that says how many messages I have received but not yet read.

I updated it last night with the latest update, and these same problems continue after that update, just like they have for the last two weeks. (Today's date is 06-08-2017 for parity).

My Motorola Turbo 2 is the make of my phone, and the system software is up to date with the most current version.

But these issues are really making me despise message +, and I'm seriously considering disabling the App entirely and using the base messenger App for Android.

I've got the App set to use WiFi or data, and other than that, it's operating at the base, default settings.

This is turning out to be a low quality App...

Verizon_Support

It's important to be able to send and receive text messages, URIEL.NOCTURNE. Do you remember any changes that took place just before you started having trouble with the app? Are you able to use your browser to access websites and such without a problem? Do you have trouble sending when not connected to WiFi?

Regarding notifications, if you open the Message + app and select the menu button (three lines) then Settings do you have Notifications turned on?

LaurenC_VZW

If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

drag1320

I'm having the EXACT same issues in the exact same time frame. I'll be interested in the response or fix. I called tech support and they told me I had to do a factory reset on the phone....... to fix a message+ issue since the update? There has to be another way.