Message+ Windows PC app still Broken

[JR5353]

On my personal home PC, the Windows PC app stopped working about 3 weeks ago.  VZ Support's last effort is to contact Microsoft of my Internet provider.  Problem:  All worked fine across PC, iPhone and Android tablet until PC app (not web based text) stopped working.  Can send a text from PC, but cannot receive any.  Iphone and tablet still work fine.  Have accessed internet via VZ hotspot on iPhone so internet is not the problem.  Have uninstalled Windows/MS updates back to Dec 2018 and that hasn't helped.  Have a trouble ticket open [removed] since 2/11, but VZ tech support seems to be at a loss also.  Any wizards out there have a fix or suggestion for this?  Have disabled Norton also, reset router, uninstalled from all devises and started from scratch, nothing works...

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[vzw_customer_support]

I can understand how important it is to use the Messaging+ App on your PC. We are here to help. What exactly happens when you try to use it? Have you tried using on another PC?

AlbertoR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the “Correct Answer” button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JR5353]

Alberto, if you can access the open trouble ticket I referenced, you will see the problem I am having.  I have explained it at least 4 times to VZ Techs each time I contact you to see if there is a fix yet.  Basically, the Windows app only allows me to send messages and not receive them.  The only messages I can receive are on my iPhone and Android tablet.  Messaging all worked fine, including on PC app, for years up until early January when the PC app quit working.  Please note that the problem is with the PC Windows app, not the VZ web based texting site.  I've uninstalled and reinstalled the Windows app at least 20 times, uninstalled and reinstalled from all my devises, had VZ Tech Support completely remove Integrated Messaging from my account and start from scratch like I never had Message+, re-set my router, removed all firewalls, connected to internet via VZ Wireless hotspot off my iPhone, removed all Windows updates back to December.  I do not have another PC that I can use to test from.  I'm out of options.

[JR5353]

Hey Alberto, or anyone else from VZW reading these complaints, is there any update on fixing the problems with the PC app for Message+?

[Yrag00]

Looks like they've turned off replying on "Message+ Windows PC app Broken", where there was a discussion up to a week ago. So I wil reply here, since it is still broken. My Windows app quit receiving messages a week ago. Verizon support on that other thread kept asking the same questions. So I will again reply with my details and experiments. I tried four different methods:

1. Windows 7, Message+, version 1.0.17.0
2. Windows 10, Verizon Messages, version 2.0.2.0
3. Browser: Chrome, logged into my vzw account -> Text Online. Behaves the same on both my Win 7 and 10.
4. Phone: Samsung S10+, Android 9, Message+ version 6.9.0

I sent a message from each device and had one incoming message. Each row in this table shows what device I sent from, then if the four devices received that message or not.

• From Win 7: Win 7 yes, Win 10 yes, Browser yes, Phone no.
• From Win 10: Win 7 yes, Win 10 yes, Browser yes, Phone no.
• From Browser: Win 7 no, Win 10 no, Browser yes, Phone yes.
• From Phone: Win 7 no, Win 10 no, Browser yes, Phone yes.
• Incoming: Win 7 no, Win 10 no, Browser yes, Phone yes.

The other party got all four messages, no matter which device it came from.

This clearly shows that it is not my computer or the one app on my computer. It is interesting to note that Win 7 and Win 10 can talk to each other and the Browser, but not the phone. It's like the Win 7/10 are on one platform, the Phone on another, and they can't talk to each other, but the Browser can.

So the Browser works but being logged into the vzw account will kick you out after three minuntes of inactivity. Not good for texting.

[letti001]

My Web browser will just keep loading and will not even connect reliably. 

The Message system is not working except on the phone.

[vzw_customer_support]

Thank you for contacting us. Getting the assistance you need is important, and we are here to provide it. Can you please clarify, Are you alternating between both Windows 7 and Windows 10 one PC are you you working with 2 PC's? AlbertP_VZW

[NDboots]

This PC VERSION IS BROKEN!  Stop horsing around and FIX-IT!  It hasn't been updated for 3 YEARS the App is a dang-a-sour!!!!  ALOT OF US COUNT ON IT AND NEED IT!  I have a cell phone account with unlimited data and use, I live at Medina, ND and my phone is always jumping from 1 bar to "No Service", I don't get the unlimited use the way it is.  If my phone rings and I answer, Verizon hangs up on my caller for "no service".  I NEED THIS PC VERSON TO WORK!  AND I NEED IT TO SYNC WITH MY VERIZON MESSAGES, NOT MY VERIZON CELL PHONE THAT HAS "NO SERVICE" HALF THE TIME.  Not to mention it's just was wonderful to be able to get/send my texts while working on my PC, and being able to use a normal keyboard for texting too!   FIX-IT, IT IS BROKEN, STOP TELLING US TO DELETE IT, REINSTALL THIS DIANSOUR, AND ALL THE OTHER BLAH, BLAH THAT DON'T WORK.....FIX-IT SO IT WORKS AGAIN!!!

[vzw_customer_support]

NDboots, we understand the importance of making sure you are able to seamlessly sync your Verizon Messages to your PC. We apologize for any inconvenience you have experienced with this matter especially with having minimal service in your home area. Allow us the opportunity to further investigate the details of your concern. Can you please clarify which Windows PC version you are currently using? When did this concern start? Also, can you please clarify if the Verizon Messages application (both the mobile app and PC app) are up to date?

SylviaT_VZW

[Barry_LL]

Clearly Verizon does not understand the importance!  Back in mid-August I contact a Verizon rep and we spoke at length  about this, she opened a ticket (I may have scribbled the number somewhere, cannot find it now, her name was Juanita).

I started to login to my account and use Text Online, which at least was being refreshed with incoming messages.  But it was incredibly frustrating when it would quietly log me out, and not knowing, I would type in a message and then the entire thing would be lost.

Some weeks ago the PC app started to once again pick up current messages. HOWEVER ANY MESSAGE I TYPE INTO THE PC NEVER SHOWS UP ON MY PHONE!

I tried using the Google provided Messages app, it did not do all that I wanted.  I tried to update my phone to pick up the missing messages by restoring from the cloud.  Yeah I got them, but I THEN HAD TWO OF ALL THE MESSAGES I ALREADY HAD ON MY PHONE!  WHAT A MESS!!!

I pay top $$dollars$$ for Verizon.  Unlike many providers Verizon still does not give me international access to my call, text & data, unless I pay steep $$fees$$ for it (so I have to mess with other carriers SIM cards -- which then causing me to lose all the recent messages, and people can't reach me since I don't have my US#).

These problems are inexcusable.  Stop asking people for more information, this has been reported so many times already, and clearly there are people doing something with it.  Get this fixed already!!

Maybe you don't care Verizon, but I get closer and closer to jumping ship when you provide such terrible support and service for such high prices.

[vzw_customer_support]

Barry_LL, do you have a windows 10 computer?

StephannieP_VZW

[Barry_LL]

Hello StephannieP_VZW,

Yes.  But it had been working for quite some time on Win 10.

Also it's Message+ on my Samsung Galaxy S7 Edge which I've had for years.

(I note a poster last month said it was broken on Win 10 but only showed Message not Message+, but they did show Message+ being broken on Win 7 as well.)

[vzw_customer_support]

Hello, Barry_LL,

We sincerely appreciate your patience and that of all in this thread while we continue to work on resolving the sync issues between Message+ and Windows 10. We’ve suspended the app from use on the Windows 10 platform while we work on the solution. In the meantime, if texting from a PC is necessary, we recommend using the web feature http://spr.ly/66041yQkA. Please tell us more about what’s happening with the Message+ app on your Galaxy S7 Edge.

GeorgeS_VZW

[Barry_LL]

Hello GeorgeS_VZW,

I really appreciate that this is actively being worked on!!

FYI as far as I can see, the app has not been "suspended", it is still doing what it has been doing.  Also I think that I previously explained, I was using the web feature, until this app came partially back.  The web feature has other issues that make me not want to use it.

As to what is currently happening:  Both the web feature and the PC app have the same problem, which is that when I send a message, it never shows up in Message+ on my Samsung Galaxy S7 Edge phone as having been sent from me.  Therefore my phone ends up having only 1/2 of conversations.  I text from the web feature or app, a person replies to me, and I only see their reply.  This previously worked perfectly, for many years!

[Starting some months ago and up until several weeks ago, the PC app had ceased from syncing entirely -- while the web feature would work except it had the bug that I just described.]

Barry

[vzw_customer_support]

Thank you for the added details, Barry_LL. You’ve described perfectly the very function of the app and web interface that we’re working on. After all, there’s not much good in seeing half-conversations. We know how essential it is that we repair the sync function, so that it flawlessly integrates all messages as it was originally designed to do. If we hear any news, we’ll be sure to get it put in here.

GeorgeS_VZW

[Barry_LL]

Hi GeorgeS_VZW,

I was really hopeful that as there was finally attention being given to this, I would soon see a fix.  However nothing has changed in the month or so since I most recently brought this up again.  Is there any hope? Any estimate?

Thanks, Barry

[Barry_LL]

Though it has been a very long time, and worse there was practically no communication, it appears that this problem is now fixed. 

First clue was that all the messages (well for most of my contacts, for possibly that 90 day maximum backup window) were duplicated on my phone.  What a huge pain, I had to manually delete the duplicates.  [The same stupidity happened when I tried to do a restore on my phone, because of the other problem I reported, where I had messages deleted.. Verizon told me to try and Restore from the Cloud, that it would really restore more than the 90 days worth... Instead it only restored 90 days worth, and I now had duplicates of everything.  Arghh... but I digress.]

Anyway it seems that messages are now correctly syncing between my Samsung S7 phone and the Windows 10 PC app Verizon Messages app.  I did install the most current/recently released update to the Verizon Messages (Message+) on my phone (Dec 27, 2019, Version 6.9.11), maybe the fix was there.

In any event, Happy New Year to me!  Thanks to whomever was involved in fixing it, and fingers crossed it stays that way forever more!!!

[rechmbrs]

Support,

Please pass this info to the programming team for Messages Plus.

I have been trying to use Your Phone on Windows 10 as a replacement for Messages Plus but with not much sucess.  What I have found is that other apps (Mail, Photos, Feedback) suffer the same problem as Messages Plus.  The problem seems to be that the Windows UWP system is suspending the execution of these apps almost right after opening.  Once suspended, they can not keep syncing and are then useless.

The only way around this, I am told, is to recode as stand-alone program and make sure that the program is not suspended as the UWP apps all are.  UWP is for apps that are not "realtime" in nature.

Take Messages Plus back to stand-alone please and the problems will be cured.

I don't want to hear from Support other than they passed this info to the programmers.  

AMEN!

RONC

[ChuckG2]

No one at Verizon listens to costumers complaints about the app not working on their computer, so they put a web-page version up and think that's solving the problem and it isn't.  Interestingly enough, I have a Windows 10 desktop that I managed to get the app to work on, and it does a reasonably good job of staying current.  Can't find the same app to download onto my laptop so I'm thinking I might just copy the executable from the desktop?  LOL!  At any rate, just goes to show you the level of interest in customer satisfaction.

[AbeM]

WHAT A SHAME  ON VERIZON! ! it has been over 6 months since they took down and stopped their PC message+ app and NOTHING!! 10's of discussions on this topic with 100's of comments from customers who pay high rates for verizon service to be well served are complaining about this issue and NOTHING!! no updates, no estimate for a new release and they just let us wait! we need back the option of texting using the comfort of a computer keaboard and there is no reason in the world that it should take such a long time! Verizon has the ability to get this done within weeks and now after over an half year we are still at the same point because NOBODY CARES! they are focusing on things that they could use for advertising and to build themselves like 5G but we the customers are left behind! PLEASE PLEASE VERIZON we are all waiting to see this service back ASAP! Dont respond with some lovely message how you love your customers or something like that, just take action and do whats in your hand to get this message where it has to get, i dont think that the CEO or some other executive are reading this posts so they really dont care about us, but at least whoever in the Verizon team does read it please make sure it gets somewhere and maybe we should try to send emails to everyone possible they should wake up and take care of it, Thank You!

[AbeM]

WHAT A SHAME  ON VERIZON! ! it has been over 6 months since they took down and stopped their PC message+ app and NOTHING!! 10's of discussions on this topic with 100's of comments from customers who pay high rates for verizon service to be well served are complaining about this issue and NOTHING!! no updates, no estimate for a new release and they just let us wait! we need back the option of texting using the comfort of a computer keaboard and there is no reason in the world that it should take such a long time! Verizon has the ability to get this done within weeks and now after over an half year we are still at the same point because NOBODY CARES! they are focusing on things that they could use for advertising and to build themselves like 5G but we the customers are left behind! PLEASE PLEASE VERIZON we are all waiting to see this service back ASAP! Dont respond with some lovely message how you love your customers or something like that, just take action and do whats in your hand to get this message where it has to get, i dont think that the CEO or some other executive are reading this posts so they really dont care about us, but at least whoever in the Verizon team does read it please make sure it gets somewhere and maybe we should try to send emails to everyone possible they should wake up and take care of it, Thank You!

[vzw_customer_support]

We do care about you AbeM, and we are sorry for the inconvenience. Please know that this is still being looked. We will lift up your feedback to management, it is important, and we always take this feedback seriously. 

RosanneM_VZW