Why doesn't the members of my group text see the names of the members in the group?
Message+ 6.6.7 Galaxy Note8, Software update N950USQS5CRG9, Android ver. 8.0.0
Bert3673, we want to make sure everything is working properly with your Message Plus application. To clarify, what do your group text messages currently show instead of the names of the members in the group? When did this first start with that application?
Sean_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Are you saying the recipients of your group message are not receiving/seeing names? Do they have each of the numbers in their contacts list? On my Droid Turbo 2 with Message+ v6.6.7, my group texts show me the names of the group members that are in my Contacts List. I'm not sure what the recipients of my group texts see, but I would suspect number only unless they have us in their Contact Lists as well.
Sean_VZW,
The members of the group only see the contact # for the other
individuals in the group message. This is true even if the members of the
group have that # as a contact in their phone contacts. Not all members are
using the Message+ app, not all are on android based phones (some
i-Phones), not all Verizon customers. If any of these are related to the
lack of contact name display, I will just scrap the group and do something
different.
As to when it started, I dont have a timeframe or revision #.
Thanks,
Robert
Thank you for the added details on your experience with the contacts, bert3673. When using the Group feature of Message+, this is the normal experience with the names and numbers. When selecting MMS, names will appear as they normally would in a group message. When you go to compose a group text, at the top, you will see the option 'Recipients reply to' Group, MMS, or Just Me. When you select MMS, it will compose a standard group message like you are accustomed to that will display contacts for all individuals in the thread.
Nicole_VZWFollow us on TWITTER @VZWSupportIf my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Thank you for the clarification on this issue, although the functionality
you described makes no sense. Why would the "Group"feature not show the
contacts name in the group like an MMS? Is it to provide anonymity to all
the members of the group from the other members and have only the sender
know whom all the members are in the group? If so, what is the point of
the "Group"function? Why create a group where the members of the group are
blind to the identity of each other, and can only reply knowingly to the
sender? This seems to defeat the function of a group. I'm inclined to
delete the Message+ app and just use the standard messaging app as the
Message+ doesn't really provide additional functionality, just complicates
what should be a simple process.
On Wed, Sep 19, 2018 at 9:28 AM vzw_customer_support <
yes this is true...even if they are in their contacts it only shows the number. it seems it's people with iPhone or not using the Verizon Message+ app...so basically everyone else!?
Thanks for checking in with us on this, skroth67. That's correct. People using other messaging apps and services may only show with their phone number. You can learn more about using the features of the Messages+ app here: https://www.verizonwireless.com/support/how-to-use-verizon-messages-android/ EricW_VZW
I see all the names but almost all the members of my group who use iPhones are only seeing numbers. In fact I don't know that anybody else is seeing names. It started immediately.
I have an iphone and am in a group message using this and only see the numbers. Is there a fix?
Actually that isnt true. I sat down with someone in my group chat who uses Message + and has an android. She has all of the group members in her contacts. None of the contacts are showing up with names....only numbers. The group itself is showing up as a different number to .
This is all very confusing. Can someone help?
This is ridiculous. I just read this chain identifying a problem that started at least last year and remains unresolved. Obviously, I have the same problem. Additionally, recipients get my phone number as some number unknown to me... a 588 area code whereas my area code is 717. Come on Verizon!!!!
When creating a group message, it’s important that all the people in the group get to see who’s in it, Jeanne10. Looking over the comments to this thread, you are not alone. We would like to gather some more details. Are there any recipients in your group message who get the text along with your name? For those who do not get the names but just the numbers, have they ensured they have allowed their text app permission to access their contact lists? For iPhone users specifically, have they disabled iMessage? Lastly, when you message any member individually, do both your name and number show up correctly?
GeorgeS_VZW
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