Facts:
-A Month or So Ago, I sent my friend an egift through the app
-egift was a $75 Amazon egift card (code) for use on Amazon.com (Non-ttansferable, single use code you enter. Once entered it can only be utilized by the Amazon user it was entered by and value cannot be sent to another user except through purchase redemption).
-The egift SMS was sent to a number used on a device not that was neither using Verizon messager+ not a subscriber of Verizon's network.
-when sending any egift I cannot see the redemption information, just an image still representing the front of the card
-I had locked the message after sending, but later erased all of my messaging data in settings>apps>all>Verizon messager>force stop>clear all because of hiccups I was experiencing.
-NO, I did not backup my sms first (I know)
-The receiver of the gift card deleted the message or has otherwise lost access to the egift (lost phone or what I personally think is due to an unpaid prepaid bill) and did not save the card or apply it to their amazon account as I had advised.
- I was billed for this egift and paid that bill already. However because we are unable to recover the message and I am unable to send/resend the egift card through the app (contact>egifts>drop down menu>select>send/resend),
QUESTION:
can I receive replacement, bill credit, or other remedy (manual resending of the message with Verizon intervention, mailed/emailed egift for easy retention, etc) that allows the recipient the opportunity to be gifted the egift now that the message is gone?
Previous Chat with representative returned nothing of value as they said they'd contact the egift department and text me when they heard back but instead text me to Direct me to the FAQ suggesting I resend the gift card through the app (ha-ha, like I didn't try that already). Still didn't hear back about what egift dept said.
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