Messsage+ Image Search

Hello, texasWatermelon, the image search should be working again. Please re-test and let us know if you are still experiencing any issues.

-Lauren

All comments

Vamcghee

Any solutions found

Poohgirlz

i know of 2 others so we can't be the only ones

I have the same issue, just started to happen, I uninstalled then resinstalled, clear cache. I have andriod phone. The main go to restart the phone. All ended with same result. Not fixed.

Have the same issue and it just started. Did all basic suggested fixes nothing worked. Resinstalled, clear cache , restart cell phone. Have andriod gallaxy cell phone.

Have the same issue with my andriod cell phone. Tried all suggested fixes from reinstalling to clearing cache.

IrritatedCustomer1, we're sorry to hear that something is going on with the image search. We're going to send you a Private Note so we can take a closer look at the situation and find a solution.

~Jesse

Vamcghee, we want to make sure that the image search is working for everyone. We're going to send you a Private Note so we can gather more details.

~Jesse

Poohgirlz We are sorry to read that you're having issues with search on the app. Have you cleared the app cache and tried installing the app again? ~Peter

I have done all the tricks, clear cache, reinstalled, restart, verify the setting.

Seems no problem for search for GIFs but image or video doesnot comes up with the error "something went wrong try again"

App version I have is 9.4.1

I have a samsung galaxy a42 5g cell phone

Wondering was there update that occurred recently. Seems there is few customer with same issue that all occur around the same time in July.

Thanks

Any update on this, it's really irritating!

Not much, they took my data and they send information to the app designer. I also suggested maybe it was latest version has the problem. It seems many with this issue all occurred roughly the same time. So now this portal and app designer are aware of this issue. Where is goes from here who knows.

I wonder if there is way to load a older version or where to get a older version to install

sfddd

I spent over 2 hours with Verizon on the phone and after a lot of wasted time she finally said to do a hard restart of the data. I declined. I don't need the image search that badly but it's irritating and I know my husband's phone has the same problem. Image search and videos are not working. I've done all the other things and nothing else worked. I'm just going to ignore it for now but Verizon's customer service is horrible and 2 hours to get no where was even more horrible. She wanted to basically sell me the free Verizon cloud for a month and then do the hard reset. She did not know if it would work. I would think by now they must know something about it

Bluebeard100

Since my Android updated, i also lost the image search in the Verizon text app. Very frustrating.

My guess this more involved then what the quick tries they suggest, reinstalled, clear cache. My guess whether it is android latest update or the messenger plus update it is going take investigation on Verizon side. My guess the fix or solution when verizon figures this out will take awhile.

Hello SEG3,

We want to do all we can to ensure that this concern is resolved. We are sending a Private Note to assist you.

-Colin

Bigshowz

I have the same issue and have tried all of the same stuff.....this seems like something that should be known to Verizon as an issue/bug...can you post the solution for the rest of us please?

I don't have a solution. They said to uninstall & reinstall but you can only uninstall updates, not the Messages+ app itself. It still didn't work when I did that!!

smsdog We want to help with your concern regarding the Message+ image search issue. Please submit feedback to the developers on the Play Store, there is Developer contact information with an email address. ~Peter

texasStrong

Message+ image search stopped working on Verizon Samsung S20 FE phone July 15 +/-

texasStrong

Stopped working for me on July 14 Samsung S20 FE UW with Verizon

I got a response from my bug report and it's fixed! At least on my phone. YAY!! If it's not fixed for you, go into the app & do the report bug.

Bluebeard100

My image search started working last night. It's entertaining to see how much we rely upon a feature until it's not working and then realize how reliant we are. Glad it's back up and running

can you share what the fix was or send copy or link of what fix was.

I went to the Message+ app & went to 'get help' then 'report a bug'. They sent a reply today saying it was fixed & it was.

Hello! We are here to help with Messaging+ issues. To better assist you, tell us a little more. When did it start? What model is your device and is the software up to date?

~Maria

I went to the Message+ app & went to 'get help' then 'report a bug'. They sent a reply today saying it was fixed & it was.

texasStrong

Its working again July 21, 2023.

Just wonder what the issue was.