My group messages are showing up blank on the receiving end of some recipients, how can this be rectified?

Accepted answers

HI Marvin,

I will speak with my manager tomorrow and ask what we can do. The issue is on the Sprint carrier side. Thanks for your patience.

ALIEM

All comments

MarvinTerrell

I'm using the desktop messaging application or from my S6. results are the same, a blank message with my name is received by the receiver.

Verizon_Support

You've come to the right place MarvinTerrell. Help is here. How long has this been going on? Have there been any new apps or software updates on the pone before this startted? Are you using the default messaging app or one you downloaded from the playstore?
BryanS_VZW
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MarvinTerrell

It's been happening since purchasing my S6. The Verizon messaging app is only where I see the issue but not the default messaging app. I have the latest software version of the phone.

unknown

HI MarvinTerrell,

Please ask the recipients which carrier they are using - Sprint, T-Mobile, etc...

Thanks,

ALIE

MarvinTerrell

looks like Sprint for the few recipients that have responded.