New Message app receives duplicate messages.

[JAYSC]

Did not have problem till app update. Occurs on both phones that the app was installed on. Have uninstalled, reinstalled, worked on for days now

[vzw_customer_support]

We want to get those messages working as they should be once again, JAYSC! Does the messaging application receive duplicates of every text message received or just from specific numbers?

ChrisM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JAYSC]

Every number.

Have taken numerous steps from notifications to setting default, and does not solve problem. One thing I noticed is that I can force stop the system messaging app that came with my droid razr, and test send a text. The first time I do send a text, it sends one, but changes the force stop setting, then starts receiving duplicate texts again. Love this app but can not use it with duplicate texts, very annoying.

Thanks

Jay

[tikibar1]

The app has received yet another update:

Verizon Messages - v.6.4.5

[JAYSC]

Did not solve the problem. Still duplicate messages. Yes, set as default, cleared data, and cache, restarted phone

[vzw_customer_support]

We appreciate all of your efforts, JAYSC. I assure you that we want nothing more than to make sure the duplicate messages are eliminated. I’m happy to help.
I was able to send you a private message to continue discussing the issue you are having the message app. We look forward to working with you and finding a solution.

SteveR_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[JAYSC]

Received the email and answered

Jay

[JAYSC]

Been days now and have not heard anything from you’ll

Jay

Update did not solve problem

[Skwerl]

In fact it is safe to say the newest update 6.4.5 made it worse....for me at least. The app decided it doesn't do messaging anymore. It force closes, still can't attach pics and refuses to notify. I have used the 'hamburger' button to report bugs, it seems on the complaints in the Play Store get any response.

It seems VZW has decided to replace a great messaging app with a stroppy nosy toddler in need of a nap.

[vzw_customer_support]

Updates should enhance your messaging experience, Skwerl,

Let's look into this. What make/model? What troubleshooting steps have you tried?

KatiM_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Skwerl · Accepted solution]

Samsung Note5, Marsmallow, baseband version ending in BQA1 as if Feb 1/17. I had messenger 6.4.5. Reinstalled each new version after repeated force close, zombie txt, and inability to attach pic thru gallery.

Ver 6.4.5 would not send, it would force close. Rolled back to factory Vz messenger+, worked flawlessly for 3 days then would not send/rcv txt on mobile or wifi. Disabled message+ went to native samsung app.

The bug appears isolated to message+ via the new default chat setting & with the provisioning of new Kanvas functionality.

These issues are widespread over multiple devices/users. Hard to believe this passed beta testing,  shocking really considering VZW doesn't bless any new software into the network that quickly ever.

[JAYSC]

Tired of messing with this app, and the time it takes you to respond. Different tech contacting each time. Already downloaded another app, which works similar to V+. with no glitches. As Skweri stated, ‘Don’t know how this made it past Beta

[Maddieholmez1738]

My mom sent me one photo and I've gotten over 30 times within the last 2 days. it comes in in bundles of 2 or 3 duplicates at random times. ive cleared the cache, I've went to the original "messages" app (not message+ that I use). I don't know what to do, it's only happening with that one photo/text my mom sent me two days ago. I am not having this with any other number or text.

Please help.

[vzw_customer_support]

Maddieholmez1738, 

We understand how annoying this would be. There is a correct answer listed previously to uninstall the most recent update of the Messages+ application. Have you tried this option? If you delete the message from your phone and your mom does the same, do the messages still come through?

JenelleR_VZW

[ctfan]

I also seem to get messages from the same person, but in a totally new string.  Say I text person A and when he responds sometimes, I have the original string of texts from A but the response starts a completely new string, with only from that response on.  The response from the new string is not included in the original string that has the text I originally sent.  Makes any sense?

What is happening!?  It happens with no rhyme or reason to a couple of my contacts at random times.