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Phone Calls and SMS Do Not Work Reliably Over Wifi

I have a new Samsung Galaxy S23+ phone. When I am connected to Wifi, I often do not receive SMS messages that are sent to me (or they are delayed by hours, maybe tied to me eventually leaving the Wifi connection). Sometimes, I also cannot send SMS messages (it tries for a while and then fails). I have also noticed this behavior with phone calls (not always receiving them or being able to start them), but it is more rare. It is frustrating to not be able to rely on my phone for communications. I get the impression that this is not a rare problem for Verizon services over Wifi, but haven't ever seen it get fixed either. Am I missing a key message thread? Thanks in advance for any information.

Comments

Verizon_Support

Hello, indybiev, thanks for reaching out. You mentioned you're having trouble using service when connected to WiFi. Is this happening at a particular location? If so, is cellular service not readily available at this location? With regard to WiFi, have you enabled WiFi Calling: https://www.verizon.com/support/knowledge-base-304040/?

-Lauren

indybiev

I notice this most often in my home. I work from there and so am on the home WiFi connection most often. I don't think I've been at another location with WiFi consistently enough to know if the problem exists in other places as well.

There is no problem with the cellular service at my home, but the WiFi performance seems to generally be better and I link to some services in my home that are tied to WiFi.

I do have WiFi Calling enabled.

Thanks

Verizon_Support

Thank you for the additional information. We would like to get a few more details. What app are you using to send SMS messages? ~Peter

indybiev

I believe it is the Verizon Messages app. The icon is a white speech bubble with 3 dots and a blue background.

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