When I receive a picture message, it has a gray box that says download. When I click on it, it says Downloading, but than nothing happens. It also takes almost a day to send a picture message! I will send it and it says pending and than sends randomly the next day. Does anyone know how to fix this?
Good evening AndreaB_613,
I know it has to be frustrating not being able to send your picture messages successfully. Are you still experiencing this difficulty? I researched this and did not find it to be a commonly reported issue with your device. If you haven't already, please remove the battery from your device, leave it out for about 30 seconds and then reinsert the battery and try sending a picture. If you have an auto signature make sure it's disabled. If this doesn't solve your issue in order to better assist you I do have to ask you several questions: What zip code are you currently located in? Are you able to browse the web or send emails successfully? Are you able to send and receive text messages? Is this only occurring when sending or receiving from one particular contact or does it happen with everyone? Feel free to post if you are still experiencing difficulties or for immediate assistance you can visit us on Twitter @VZWSupport or call 1-800-922-0204. Thanks for being part of Verizon Wireless.
I have same problem with my continium. Zip 60511. You help on the phone ran thru everything and still have problem.
I recently purchased the Samsung Stratosphere (in the last two weeks) and when I receive a picture message IM/text, the picture does not appear. The IM bubble says downloading, the size, and when it expires. If I click the bubble the message details appear but I cannot download the picture. This is extremely frustrating, please advise.
The exact same thing is happening with my new Samsung Stratosphere.
Hello everyone, since everyone has different phones, I will give some general troubleshooting. First, are you able to access Internet on your device? For 3G devices, dial *228 send, option 2. For 4G, just remove your battery and replace. Also, you can try enabling airplane mode then disabling. If still having any issues, I recommend contacting our technical support at 800-922-0204 option 3.
I have the Samsung Stratosphere and I am having the exact same problems. I tried removing the battery and this did not work. I tried turning Airplane Mode on and then back off...still got nothing.
The picture messages I am receiving are just saying downloading and the message actually says Expired on (exact time the pic message is sent). When I send a picture it just says pending then I get a small prompt that states this service is not available at this time.
I was able to send picture messages with my old phone (not an android/smart phone). Please do not tell me I have to upgrade my plan to send out picture messages?
Same problem with Stratosphere bought two weeks ago.
Followed all instructions, phone off, remove and replace battery, etc.
Did not fix it.
Only way I was able to get multi-media messages to download was to turn off auto download. If there is a MMS, then a downlaod button shows in message box. Click it and MMS will download.
I have a similar issue with the env3. I tried *228 option 2, removed the battery, disabled automatic retrieval. When I try to send a message it just shows as connecting but if I back out of it the msg shows that it has been sent and the other person receives it.
I found out that if Mobile Data is not enabled when the picture is received, it gets stuck and CAN NOT be retrieved NO MATTER WHAT YOU DO it seems. The only fix is to have the person resend the pic with the Mobile Data already enabled. The permanent fix is to have people text you that a pic is coming (text does not require Mobile Data) so you can be sure it is on.
It is a bug as far as I am concerned and I spent a lot of time with Verizon getting absolutely nowhere until one tech support person said that there were known problems with pics and the Strat but I have no idea if that problem will be fixed.
As an aside, I would have rated the local Verizon office as a zero for their assistance and the tech support people as a 3 out of 5.
I have the same problem. Turning on the Mobile Data worked for me. Thanks for pointing it out Jpezz.
same here
Pantech outbreak same thing with the txt picture I have to download it only when i hit the download button it doesnt do anything. Also having trouble getting a connection to 4g
I have a Samsung Galaxy with this problem. But I tried *228 option 2 and restart of the phone. I turned off WiFi and turned on Mobile Data. I was then able to download the pictures but only those that had not expired.
thank you. this worked for me, but seems like a bunch of trouble to go through just to send a pic message...
Same issue. Galazy Nexus.
Issue: Galaxy Nexus not downloading MMS messages
Resolution: Verizon tech support did a rebuild of my messaging box.
It appears that different people have encountered different reasons for this issue. Before calling VZW tech support, I verified all settings were as they should be. MMS messages started downloading immediately after tech support did the message box rebuild on my account. Hopefully this fix will be permanent.
I am having the exact same problem. Any solutions???
Same issue with my Pantech Breakout!
I also get a pop up that says "Currently unavailable. This picture will go through when this service becomes available."
I checked my plan and I have unlimited texting, which includes pictures and videos. Not sure why I am not getting part of a service I paid for.
Good morning and thank you for all of the Community Member's responses! All of the issues reported have helped us see how big the problem is, and has been lifted up to our product team.
This question applies to everyone having this problem, do you have the 3G data connection active and the WiFi off when you are trying to download the pictures in the MMS message? If the WiFi is on, this is where the problem can be in transmitting the picture or video. (This can be checked in the Settings.)
Thank you,
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