Proxy Setting for desktop app ? Not syncing while on work network.

Hello, My desktop app is not syncing or able to send while on work network.

Is there proxy setting for the app or what port is it using for in and outbound.

Thanks !

Accepted answers

Got it! Thanks for the extra details, Mickey_H. While you're at work, are you able to go from that same laptop to www.vzw.com/verizonmessages and sync through the web-based application? While connected at work, are you also connected through a VPN that may have restricted access to external services?

JenniferH_VZW
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Verizon_Support

Mickey_H lets do some digging to get to the root of the problem. What kind of phone are you using? What is the name of the app you are having trouble with? Is this a personal desktop or a work pc?
BryanS_VZW
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Mickey_H

Thanks Bryan, I have iPhone 5 and using desktop Verizon message app.

I have installed this app on work laptop I use .

Issue is only happening when connected to work network.

When connected to my home, app sync fine .

It seems like it's being blocked.

Thanks

Sent from my iPhone

Verizon_Support

Mickey_H

I have not tried web app, only desktop app.

While connected at work, VPN is not connected .

Thanks !

Sent from my iPhone

Verizon_Support

Mickey_H-

Thank you so much for that information. Are you able to try using the web application?

NicholeK_VZW
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Mickey_H

I will try when I get a min , I'm traveling overseas right now ...

Thanks

Sent from my iPhone

paulmz

Hello!

I am having a similar issue and would like to know if the OP's issue was ever resolved?

unknown

HI paulmz,

Typically, the app in office environments are blocked by system firewalls.

Here are the ports to set on your work computer to allow for SMS to transmit. It does not work in all cases, but it has worked in some.

COMPANY FIREWALL BLOCKING SMS? – user these PORTS

HTTPS: 8443

IMAP: 993

GOOD LUCK!

ALIEM

paulmz

Hello, Aliem.

Unfortunately this does not work since the firewall on my computer is not enabled. All connections to the computer are allowed.

I assume the app is being blocked on the network at a higher level than my individual computer. We recently moved into a new office building- the app worked with our old network but not with the new one.

Thanks, anyway.

unknown

OK. Your best bet then is to use your web app through any browser.

WEB APP

http://vz.to/1HuFmeR

ALIEM