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Questions about how VZW Messages "chat" feature works

JMELL1979

I get that someone in my contact list who uses Message+ will show up as blue in color. I have a few questions about how it all works when texting with those people.

How will we know if our devices are "connected" and what does that actually mean?

What has to happen for the messages I send to them to change from "delivered" to "read"? Do they have to physically open the app then click on our conversation and then spend a certain amount of time with the conversation open before it says "read"? Because I've known people that have told me they have read my messages, in the conversation (not on a pop-up), but it still says "delivered" on my end.

What does it mean if the place i write my text to them is dark grey? All my contacts who use other text apps are always light grey. Sometimes, in the text space in conversations with the blue Message+ users, it will be light grey, and sometimes dark grey. Does dark grey mean the app is open on our phone and thus we are "connected"?

Lastly, when I look at Message Details for specific messages, what does it mean when it says "text message (chat)"? Because sometimes we text each other back and forth, and other times, I might send one when they aren't on their phone, or it's even turned off.

Thanks

Jeff

Comments

Verizon_Support

JMELL 1979, you have tons of wonderful questions. We never want you to miss any messages. For details, visit: http://spr.ly/65818VlUz

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JMELL1979

I've been to that link that you listed, I've read everything on there, none

of it answered my questions. That is why I posted that post in the first

place. None of those questions I have are answered anywhere in any forum or

help page.

Please find someone that can answer them

Thanks

Jeff

On Mon, Feb 20, 2017 at 4:08 PM, vzw_customer_support <

Verizon_Support

JMELL1979, let's get the answers that you need about Verizon Messages. We want to address all of your concerns. However, we need to get a better understanding on what is going on. Are you having problems while using your Verizon Messages? How are you accessing this app? What are you trying to accomplish with the "connected" option? What app are the recipients of your messages using when there is a conflict of "delivered" or "read"? Do your messages have problems when it shows different gray backgrounds?

There are different classifications of how messages are sent.

◦Individual text only messages are considered text messages
◦Group messages and messages with attachments (pictures, videos, locations, sounds and contacts) are considered Multimedia Messaging Service (MMS) messages
◦Each MMS attachment (picture, video, audio or media file) smaller than 5 MB is sent and billed as a single MMS message and does not use data
◦Each MMS attachment (picture video, audio or media file) 5 MB or larger uses data over the cellular network, but not over Wi-Fi

JoelR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

JMELL1979

To clarify the answers to your questions.

I'm not necessarily having problems. I've sent those through the BUG REPORT.

I'm using the app on my Motorola Droid Turbo 2

The people in question are using the same app, that's why I have the

questions. The very first sentence in my original post clarifies that

exactly.

I don't get how a text goes from "delivered" to "read", Because sometimes

the recipient will tell me in person that they read my text, but in our

conversation, it still remains as "delivered" instead of "read"

I would like to UNDERSTAND the connected option. If you're going to update

the app and add that as a "feature", how it works needs to be explained to

us.

The messages do not have problems with the gray backgrounds, I just want to

know WHY the backgrounds are sometimes dark gray in the text box in a

conversation with a recipient that uses VZW messaging and why sometimes

it's regular white

On Wed, Feb 22, 2017 at 6:46 PM, vzw_customer_support <

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