Scheduled messages aren't working

[lisaned10]

Hi. Scheduled messages aren't working on my Pixel 2XL in the Verizon Messages app. They save as if it will work, but then does not send. It vanishes from the scheduled outbox at the time it was scheduled to send.  Please advise.

Thank you.

[vzw_customer_support]

Having messages scheduled is a priority. We are here to help. Are non-scheduled messages going through? Is the Verizon Message App up to date? Go to Play Store> Search for Verizon Messages to ensure that it is up to date. Any recent changes made to your device?

AlbertoR_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lisaned10]

App is up to date and regular messages are working without issue.

Thanks!

On Thu, Jan 24, 2019, 7:52 AM vzw_customer_support <

[vzw_customer_support]

Has there been any recent changes that you have made? JasonC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lisaned10]

Only updating the app.

On Sat, Jan 26, 2019, 8:31 AM vzw_customer_support <

[vzw_customer_support]

Oh I see, have you attempted to Uninstall and reinstall the application? CecileC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[curtis_1]

To piggyback on this thread, for some time I have no longer had the option to schedule an SMS in Message+.  I used this feature a lot in the past...

Galaxy S9. Latest OS.

[vzw_customer_support]

Thanks for your feedback, curtis_1. I want to make sure can schedule text messages. It is such a nice feature to have. What happens when you follow these steps

To write a message now and schedule it to send later:

1. On the main Conversations screen, tap the Navigation Menu icon in the top-left corner.
2. Tap Scheduled Messages.
3. Tap the Pencil icon.
4. Tap the To field and enter a contact's name or number, and select a contact from the results.
5. Tap OK.
6. Enter your message in the Type a message… field.
7. Tap the Schedule icon (i.e., clock).
8. Select a date and time to send the message.
9. Tap Schedule.
10. Tap OK.

You've successfully scheduled a message.

Note: You can also schedule any message to send later by touching and holding the Send icon and selecting the date and time you want it to send.

http://spr.ly/66001KZ1e

TamaraH_VZW

[curtis_1]

Thanks for the reply.  In Message+ Conversation page, the upper left menu (3 horizontal lines) only has the following:

Driving Mode
Shared Media
Customize
What's New
Invite Friends
Settings

Also, a long-press of the send arrow does not bring up anything.  It just sends upon release.

[curtis_1]

I'm a Verizon customer, so is this not the place to handle my issue?

[vzw_customer_support]

You came to the right place, no worries thee. Are you using the most up to date application? Any recent changes to the device? ChrisM_VZW

[curtis_1]

Though the 'schedule' option has been absent of Message+ for some months, it ends up there was an update pending.  I just did it and nothing has changed.  Still holding the 'send' arrow does nothing, and there is no 'schedule' option in the Conversation menu.

[vzw_customer_support]

Thank you for these details, curtis_1. We appreciate your time in updating the application and in attempting to schedule the messages for testing. Have you attempted to reach our Messages + Developers directly via email? You can do this by going into the application and selecting Settings >Account> then "Report a Bug". 

Also, can you please confirm the Message + Version of the application? TanishaS_VZW

[curtis_1]

version 6.9.6

[jav6]

I scheduled a text message on my Droid Turbo 2 using Message+ v6.9.6 to send at 7a this morning and it was sent fine.

[curtis_1]

How odd that you have the same version, yet I don't have a 'schedule message' option.  Do you see that option in the Conversations-screen menu with 3 horizontal lines?

[jav6]

Yes, in the Conversations menu, I have:

Driving Mode

Auto-Reply

Message Verizon

Scheduled Messages

Shared Media  .....   and more

The 'Scheduled Messages' option takes me to a page that would list scheduled messages but now it says 'none scheduled'...the 'Pencil' icon there DOES take me to a 'new' message page.  I'm not sure if ALL Android devices get the same software or if the apps are tailored to the different hardware, e.g. my Droid Turbo 2 and your Galaxy.

[curtis_1]

How unusual that you have the same version, yet they are different.  My Conversations menu:

Driving Mode
Shared Media
Customize
What's New
Invite Friends
Settings

[jav6]

Have you reported it to the Developers via the Play Store (email VerizonMessages at VerizonWireless dot com)?  The app description there has 'Schedule messages...' in the What's New in the Nov 8, 2019 update.

[vzw_customer_support]

curtis_1, we definitely want to ensure that scheduled messages are working. Help is here. Has this feature worked for you previously in the past? Have you tried using scheduled messages with another device?

LorenzoP_VZW

[vzw_customer_support]

We want to make sure that you can schedule messages as you like. To schedule a message select the conversation or contact you want to message, tap the 3 dots on the top right corner and click on New Scheduled Message. You will then be able to type in your message and select the time. Let us know if that works. 

RogerZ_VZW