Every day I have to "fix" one phone on my smart family account, all other phone work fine. How do I permanently resolve this? All software is up-to-date. App has been uninstalled/reinstalled on device, etc.
Hello Otter588, being on top of your Verizon Smart Family filters is vital, especially if they are not working correctly. Please elaborate, what exactly is going on?
GilbertoL_VZW
Daily I get this text:
Verizon Smart Family: ******'s location isn't working properly. Access their phone and tap this link to fix it from the app. https://vsf.app.link/fix
Or
Verizon Smart Family: ******'s content filters are not working. Access their phone and tap this link to fix it from the app. https://vsf.app.link/fix
What happens when you select the link provided? EstevanC_VZW
I have this same exact problem, except that the message is only the content filters aren't working properly. I have clicked the link and followed all steps until it is restored. Now the new message is that the content filters have been removed. This is also every day, and even though I've followed all the steps to fix the problem, the message continues to come up.
I'm getting similar text messages (about location services) and then I'll get a "phone has been repaired" text at random times after that - when I haven't done anything to fix the issue. (I haven't clicked the link, nothing). I've been watching & observing this for a while, and what I think is happening is I think my son is manually turning the battery saver feature ON (no matter what is battery charge). I'm fairly certain this turns location services OFF, to "save" battery life, but also to render Verizon Smart Family somewhat useless. I'm not sure how to get around this - I don't think I can. So basically, HE turns MY filters/blocks off at will. I'm open to recommendations for other parental control options... (And I've just had a Verizon person confirm in another conversation that Verizon is not able to control battery saver being turned on/off manually.) The "Smart" Family app is no longer smarter than my teenager.
Teenagers definitely are smart, and with the help of the internet, many will attempt to find workarounds. The effectiveness of workarounds will vary from device to device, but there may be some operating system settings that can interfere with the performance of apps. Have you asked your son about if this is the case?
I have this same problem and I do not see that Verizon has provided a solution to anyone. Have you found a resolution?
I'm here to help you, and I'm sorry to learn about any issues with Smart Family. To confirm, what specifically is happening on your end? Let's gather some details, so we can find a resolution for you.
