Knowing all the details about your features is important. With this, have you checked the lines setting on the parent application on your device? If not, please take a look and see if there is any change on the restrictions you've set previously. Let us know if there is a change or not!
 
KimberlyS_VZW
VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!