Usage Control Restrictions

[juan_g1559]

I can not use my cell phone while at work, so I log on to Verzionwireless.com and use the  "MyVerizon" > My Plan & Services > Send A Message tabs to send messages.  Recently another screen has been popping up and preventing me from sending messages through the website.  "Your message was not sent due to usage control restrictions.  Contact your account owner to change your permissions." I am the account owner, and have been using the website to send message for a while now, and just recently had this screen start popping up.  I contacted tech support on the phone, as well as the chat bubble the pops up on the screen, both individuals could not help me either.  I have searched the whole website trying to change the usage control restrictions with no success. Someone please help!!!

[vzw_customer_support]

juan.g1559,

I know how important being able to keep in touch throughout your day is. We want to make this work. I sent a PM so we can get more details we'll need to help. Please respond when you can.

AndrewT_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

juan.g1559, we certainly want to help ensure that you're able to send messages whenever you don't have your device on hand. Sending messages online is a great convenience and we want this to work for you. Let's gather some additional information to make sure we can help get this resolved once and for all. First, when you sign into your My Verizon account from the computer, you'll see a dark gray bar that says "Welcome, (name) !", can you tell us what you see right below that? It should says Account Owner, Account Manager, or Account Member. Second, may we ask if you're able to sign in and send messages from your home computer or any other computer besides the one you use at work?

SamanthaT_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[juan_g1559]

It does say account owner.  And I have not tried to log on to any other computer.  And I will not be able to try that until 8pm tonight when I get home.

Lieutenant Gonzales

[Removed]

personal information removed as required by the Verizon Wireless Terms of Service​

Message edited by Verizon Moderator

[Geddy2112]

I am also having this problem. I am the account owner, and it happens both at work and at home on my laptop.

[vzw_customer_support]

How strange, Geddy2112. I appreciate you testing with multiple computers. I want to look further into this for you. I have sent you a direct message. Please reply to my direct message so I can continue to assist.

AndreaS_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jmancuso]

I also started having this same problem.  sometimes I am able to send the message, and sometimes and often i get the error.   The problem started about 4 or 5 days ago.

[vzw_customer_support]

Jmancuso, we know that you need your messages going through smoothly again. While we are working to update this, currently we have found that this message will begin to appear in conjunction with Family Base. Disabling this feature will remove these error messages. I hope this helps.

LorenB_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[jmancuso]

Well - I removed my Family Base feature from my plan as suggested.  I guess I'll save $4.99 / month now.

[jmancuso]

My family base has been disabled for over 36 hours and I am still receiving the message.  That did not resolve my problem.  Thank you.

[jmancuso]

I have had family base disabled for over a week, and I am still experiencing this problem.  Is there any update on a solution?

[deloused]

Does turning the device off, removing the SIM card and then powering it back up and reinserting the SIM card help at all?

[vzw_customer_support]

Jmancuso, thank you for your patience and for continuing to work with us.  We want to help you get this problem resolved ASAP.  Can you describe the problems you continue to have sending messages? 

RalphT_VZW

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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[jmancuso]

I am having the same issue as the original post.  I am using online browser based messaging.

"https://web.vma.vzw.com/vma/web2/Message.do  (double quote added so you can view the URL)

Frequently, when trying to send a message, I receive the following pop up error: Your message was not
sent due to usage control restrictions. Contact your account owner to change
your permissions.

The error occurs in both Internet Explorer and in Chrome.  I have closed the browser windows, signed out, signed back in again, and the errors frequently occur.

As suggested in this thread, I have disabled family base on my plan - it is still disabled - and the issue has continued to occur.

Thank you.

[jmancuso]

Is there any follow up on this yet?  I'm still having this issue.  Thank you.

[vzw_customer_support]

I'm sorry to hear you're still having the same issues with your text messaging jmancuso . Are you having the issues with a specific number that you send messages to? Do you have your messages synced with any other devices?

KinquanaH_VZW

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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Geddy2112]

I have been having this problem for more than a month on both my work and home computers. I've been working with a Verizon technician. For me, it appears the solution is to disable Family Base usage controls and re-enable them after some period of time. After disabling Family Base (i.e. removing that from my plan), online messaging works reliably. I re-enabled Family Base and set it back up for my account a little while ago, and I am still able to use desktop messaging. I'll continue testing throughout the day, but if you want this to work now, I suggest you disable any usage controls you may have set on your account.

[juan_g1559]

I disabled my Family Base, and this seems to work.  My messages have been going through now.  Thank you Geddy2112!!

[Geddy2112]

It appeared that disabling Family Base for a period of time (less than 24 hours)....for me that meant actually removing it from my plan, then re-adding at a later time, solved this problem.

I have since re-enabled and re-configured Family Base, and I am using the desktop messaging now with no issues.

Thank you to my Verizon Tech, Carla, for working this to completion.

[vzw_customer_support]

We appreciate that update, Geddy2112. This is something that we want to get looked into so that you can fully utilize your services. Have you had any issues after restoring the application?

JoshuaT_VZW

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If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[SHANESMITH41]

My account was doing the same thing.

I have to constantly Clear my Browsing Data and then mine will work.

This is in chrome.  Mine works after I do that..  If it fails again I'll just clear browsing data again and it starts working again.