Verizon Message+ not working on PC or webiste

[danestok]

Keep getting a blank screen on any browser type and web client. Any why this is happening?

https://ibb.co/m532W7j 

[teh721]

Getting the same thing on both Edge and Firefox today, was working this morning and now just a blank screen

[teh721]

Seeing similar messages in the console:

pc_m1.js?v=d9yv6wlXayhDM5CnhOZvku:49

Uncaught TypeError: Cannot read properties of undefined (reading 'AUTOREPLY_TO_ADD')
at pc_m1.js?v=d9yv6wlXayhDM5CnhOZvku:49:202
(anonymous) @ pc_m1.js?v=d9yv6wlXayhDM5CnhOZvku:49
pc_m2.js?v=d9yv6wlXayhDM5CnhOZvku:52

Uncaught TypeError: Cannot read properties of undefined (reading 'imBaseUrl')
at pc_m2.js?v=d9yv6wlXayhDM5CnhOZvku:52:455
(anonymous) @ pc_m2.js?v=d9yv6wlXayhDM5CnhOZvku:52
Message.do?s=qiEhwCtIsUxfLQ01:1978

Uncaught TypeError: Cannot read properties of undefined (reading 'fireEvent')
at Message.do?s=qiEhwCtIsUxfLQ01:1978:33
at mootools-core-more-1.6.0.min.js:6:25489
at Array.forEach (<anonymous>)
at Function.forEach (mootools-core-more-1.6.0.min.js:5:2678)
at Array.each (mootools-core-more-1.6.0.min.js:5:4528)
at fireEvent (mootools-core-more-1.6.0.min.js:6:25450)
at HTMLDocument.l (mootools-core-more-1.6.0.min.js:7:24674)

[vzw_customer_support]

Good morning, teh721. We noticed your post, and we want to help as we want you to have a great experience. Your post is from 2 days ago (6/8/2022), are you still experiencing issues with messages online with your computer?

If yes, please clear cookies and temp files and test. Keep us posted. -Antonio

[vzw_customer_support]

Hello we would be more than happy to assist you! Please follow and send us a DM.*Leyla

[OV3RCLOCK]

Text online isn't working for me either. I tried Chrome and Edge in a regular window and an incognito window with no luck. This is a screenshot of the Chrome Console by hitting F12. Lots of errors on the page.

 

[hotmustard]

Bump.  Same.

[vzw_customer_support]

Hello, OV3RCLOCK. We want to ensure you receive the assistance you need to resolve this issue. We are sending you a Private Note to assist you further. 

*Cassie

[jav6]

---

@vzw_customer_support wrote:

Hello, OV3RCLOCK. We want to ensure you receive the assistance you need to resolve this issue. We are sending you a Private Note to assist you further. 

*Cassie

---

The issue was fixed sometime Wednesday afternoon and is still working today.

[rdconrad78]

no fix no response. unacceptable. this happens on this same venue way too often. 

[vzw_customer_support]

Good morning, rdconrad78. We do not see issues with Message+ on our end. When did you start having issues with it on your PC or Website?

Please clear cookies and temp files on your internet browser and test. Keep us posted. -Antonio

[neverknowtillyoutry3]

I am having the same problem since yesterday morning. Tried 2x last night to chat with a rep and got no help. Thinking of switching carriers. 

 

[rdconrad78]

calls need to be made because the reps here from verizon only repeat our questions and say sorry we are having trouble please describe again.... grrr hamster wheel here

[hotmustard]

Google Voice is a powerful backup at times like these

[vkterry18]

I got through. Apparently a developer issue and they were notified twice. However, that can take up to 24-48hrs. I tried 2 different times and told them I will switch carriers if this cannot be fixed. Hopefully a solution soon

[teh721]

Appears to be back up and running on Edge around 3:30EST today finally

[vzw_customer_support]

Fantastic! Thanks for the update, teh721. We are happy to see that all is good and back to normal. Please keep in mind that you have other options to contact us for immediate support at this link https://www.verizon.com/support/contact-us/#mobile#mobileaccountmanagement if you need help in the future. Have a fabulous day!

-Antonio

[hotmustard]

Back up for me this morning as well

[vzw_customer_support]

danestok, we are here for your support. Is this concern still occurring? Can you please confirm that your web browser is up to date along with the Messages+ application? 

-Sylvia