Verizon Message web site not loading

[Mjank]

I've been having issue the past couple of days with the Message web app not loading.  It logs in and the tab shows that I have unread messages, but the main screen just keeps loading without showing any of the messages.  I haven't had any issues before yesterday and there haven't been any changes to my computer.  Ideas?

[vzw_customer_support]

Mjank,

I love using the desktop messenger application and I know it can be a nuisance when there are hiccups in the process for accessing it. Let's get to the bottom of this for you so you can message as you need to. I just logged in to my account online and was able to send/receive a message without any concerns. So, let's dig into this on your end in more detail. What happens when you use an alternate browser to perform this task? How recently have you cleared out your temporary internet files to ensure you're running smoothly? Also, have you recently powered your computer down completely and attempted to log back in afterwards?

Please keep us posted on your success!

Ryan_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[buckar00]

I am having the same issue with Message web app (I can't use the windows app on a work computer).  Windows 7 PC,using Chrome browser.  With Firefox browser, I can log into my Verizon, however selected send a message puts the browser in a loop waiting for web.vma.vzw.com

[vzw_customer_support]

buckar00, thanks for sharing those details of what happened when you were trying to use the Messages website, with different browsers. To continue troubleshooting, please clear the cache and cookies from each browser. After that, restart the browsers and try to access the site to send/view your messages. Also, are both browsers up to date on the computer you were using?

Clear Cache/Cookies Chrome: http://spr.ly/6580D4SdO

Clear Cache/Cookies Firefox: http://spr.ly/6581D4SdP

JohnTr_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[JCOMPIT66]

The link provided has an error. I'm not happy about this.

On Sun, Oct 7, 2018, 11:12 AM vzw_customer_support <

[tikibar1]

The links work for me; are you accessing them via the forum rather than via an e-mail reply notice of the post?

Clear cache & cookies - Computer - Google Account Help

How to clear the Firefox cache | Firefox Help

[JCOMPIT66]

I've been a customer for 8 or more years. I'm am so unhappy. You are

completely disregarding my concerns. I will go to the local Verizon store

to cancel service. I'm going to Xfinity.

[Ann154]

JCOMPIT66 wrote:

I've been a customer for 8 or more years. I'm am so unhappy. You are

completely disregarding my concerns. I will go to the local Verizon store

to cancel service. I'm going to Xfinity.

How can another Verizon Wireless customer address your concerns?

[buckar00]

I clear the cache and cookies at the end of each week.  This morning, after I logged into VZW site via Chrome, Messages was working.  I returned to my PC later and I had been logged out of My Verizon; after I logged in again, the same error occurred.  I cleared the cache and cookies, the problem is still persisting. 

I next went over to Firefox, which I had not used yet today,  I was able to log into VZW & Messages.

I would prefer to use Chrome

BTW, the links you provided below will not work from email - e.g. going through the VZW customer support site.  If I am on the site, they are functional.  Some customers might find that frustrating.

[vzw_customer_support]

We will make sure that we get your feedback submitted to get this worked on.

FranciscoP_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

[TKDIRK]

I am having this same issue.  I reported it to Verizon through Verizon chat and they said there were not other reports, yet I see several others have reported this on Verizon blog.  Yes, I deleted history and cookies prior to reaching out to Verizon for help.  I also tried chrome, IE, edge.  Same issues now for 2 weeks. 

[vzw_customer_support]

We do want to be sure you are able to use all the features that we offer TKDIRK. I am sorry for any inconvenience. Let's take a closer look so we can get you up and running. I have sent you a Private Message to continue.

Rosanne_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[TKDIRK1]

Can you send pm again?  I was logged in using another number on my account. 

[Ann154]

TKDIRK1 wrote:

Can you send pm again? I was logged in using another number on my account.

Did you try logging into that line again?

[JCOMPIT66]

I don't understand why someone can't just call me and fix my phone. I'll

just go to the store. Unreal! I don't know what happened but service isn't

the same. I can't get cell to work in my house. And NOW MY PICTURES ARE

GONE.

[Ann154]

You can call customer service at 1-800-922-0204 from a landline or *611 from your phone too.

[vzw_customer_support]

I'd be alarmed too if my pictures no longer displayed, JCOMPIT66. With this happening on top of service trouble, we'll turn around each and get them working. May I have the make and model of your device? Have you been able to use you cell in your house in the past? 

David_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzw_customer_support]

JCOMPIT66, we know how important it is to be able to use the web based app throughout the day. As we do want to get to the bottom of this, we have sent you a private message for details. Please respond to the private message.

Loren_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[lorenb_vzw]

Help is here. We do want you to have the web access that you need. Have you attempted this from any other computer? Has there been a recent change to the computer that you use for accessing the app? You have taken some great steps in trying to get to the bottom of this and we want to narrow down what this change may be.

[TKDIRK1]

At my work computer - I used the Verizon chat to report the issue.  During that session we identified that the messages display when I am logged into the phone number 1 on our account.  They do NOT display when I am logged into the phone number 2 on our account.  Both numbers are account managers.  I am using IE and edge.  Same answer for both of those.  The agent said he could find no history of other people complaining about issues with messages and that he would report it.  The blog message board clearly shows many are having issues starting with in the last month or so.

At home, I am able to get messages to work on Firefox using phone number 1.  And, I am able to get messages to display on Chrome using phone number 2

[derekr_vzw]

I appreciate the added details, TDIRK1. What version of the app are you using on both phones? Does line 2 not work on Firefox, IE, Edge on both computers you tried? Does it only work on Chrome at your home?

DerekR_VZW

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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!