Verizon Messages Plus App

[gmopro1]

After the latest update on my Samsung phone, i noticed that the texting changed.  Now when i get a message and click on the contact, it takes me to where i would normally tap once and then my keyboard would open.  Now i tap and i get a cursor and a green droplet pointing to it, then i have to tap again to get my keyboard. Why 2 taps now? I liked it better before.  Can that be fixed? It is not the keyboard. With any keyboard it acts the same.  I have called Verizon wireless and let them know about this also.

[jav6]

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@gmopro1 wrote:

After the latest update on my Samsung phone, i noticed that the texting changed.  Now when i get a message and click on the contact, it takes me to where i would normally tap once and then my keyboard would open.  Now i tap and i get a cursor and a green droplet pointing to it, then i have to tap again to get my keyboard. Why 2 taps now? I liked it better before.  Can that be fixed? It is not the keyboard. With any keyboard it acts the same.  I have called Verizon wireless and let them know about this also.

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Using the App's Settings or the Play Store app access, have you provided this feedback direct to the developers?  That may be a quicker path to resolution.

[gmopro1]

Ok, so I have already tried calling them, emailing the developer email which just sent a canned response back, and then I also used the app to send in a bug email and then a suggestion. The suggestion is to not have 2 taps to get my keyboard opened. Have it like it was. ...one tap for a text response. Weird that it got worse. It is supposed to be better with updates.  Verizon needs to work with Samsung i guess or figure out how the latest Android update caused this.  

Verizon also needs a better way to get to this forum.  The site location seems to change and that causes log in issues.  Cant get to it from the wireless account page. I had to look it up and use that. the old path must have been moved.

[vzw_customer_support]

gmopro1, I truly appreciate your efforts as we want this app to work for you. Contacting the developer is the best and most direct way to submit the feedback. I know that this is a Verizon product but the developers take the feedback and make changes as via the customer service route, we will troubleshoot the issue. I'm sure you have done the normal steps of ensuring the software was update and uninstalled and re-installed so if all these steps have been completed, I would advise to wait to see what the developers say and use the stock application that came with the phone until a fix has been released. 

[mdmk]

How do you contact development??

It's an issue with the Android update, not the app.  The app was working fine before the phone update. 

[gmopro1]

Multiple ways to contact developer(s).  One is the Playstore and leave a comment. Another one is through the app itself and click on help after clicking the hamburger menu in upper left and then send a suggestion or bug in, but no one seems to look at that.  my phone is recharging now so i cant check that, but i think that is what it is. I was on hold with Norton much of the day so it drained my battery.

You can also email verizonmessages at verizonwireless dot com, but you get a canned response from that with links back to the website and it doesnt really help. Maybe they get to the messages eventually.

Just mess around with the app and you can find ways. THat is what i did. I busted my butt to get them the information.

So yeah, it is due to the update, but the Android o/s works with the app right? i already left a message with Samsung on their forum and they said to let the Verizon Messages Plus developers know.hahaha  whatever.  I just report the issues to everyone, i dont fix the issues.

[mdmk]

I don't remember the path I took, but I got a link supposedly from Verizon for a fix but when it try to load it I get a message that it's suspicious so I'm afraid to load it.

https://client.vzmlab.com/vzmand/instabug/VZMessages-7.1.1-16-market-release-signed.apk

[gmopro1]

Ok, so i finally got in to the verizon wireless community.  Verizon needs a link to this from the main account page IMO.  Now i deal with other issues like blank pages and i have to refresh many times to see the page. Strange. Always a battle here, but i got it now.   The main issue that started this is the MESSAGES PLUS APP...after the software update.  So I noticed after that update, that it had an extra step with text responses.  That is just unacceptable.  Verizon makes it difficult to directly message the developers and expect any response and i get it..they have a ton of customers.  But this is unacceptable.  We want fewer steps, not more. Skip that silly cursor step and the green droplet verizon. please check your apps after updates are approved. Check them and use your own apps so that we dont see the bugs.  Cmon man. i have wireless and Fios for a long time. i deserve better.  Please look at your app!  ditch that extra step please.

[vzw_customer_support]

gmopro1, we understand the frustration with changes in texting. To clarify, is this specifically when using the Verizon Messages app or standard texting on your phone? Did you update the app or the phone software itself? Updates whether app update or software updates do include many changes designed to improve a customer's experience, but that can also involve changes to accessibility such as you are describing.

-Joshua

[gmopro1]

Hi,

I specified the app name. It is Messages Plus.

After the update on my S10, the texting now takes a tap and a tap. First tap just results in a droplet pointing to a cursor. Second tap then opens up my virtual keyboard. Used to be one step. Now 2. Dont need that first step. why do i need to tap twice?  i dont need a pointer to a cursor before i type something. Need better quality control.  Another Samsung user had the same issue so this is not just me. i saw that on the samsung community forum. Verizon needs to work with Samsung or Android,etc to fix this one.  As we move into the future, customers look for fewer steps, not more steps.

[vzw_customer_support]

We appreciate your feedback and we will share it with our Leadership Team. We also appreciate the troubleshooting steps you've completed. Updates to apps, like with mobile device, are intended to enhance its peformance. Are you experiencing problems with other apps?

[gmopro1]

No issues with other apps, only with my Messages Plus app.  I didnt try my other texting apps, because this one is my favorite.  After the latest update, my phone is zippier, which is good.  Some things changed with how notifications appear. I did notice my Oneshot app was not in my notifications view, but i just re-opened it.  I like most of the changes, but I am not great with change and I hope to have more of an ability to adjust settings and the look of parts of widgets (trend seems to be one of shrinking the font size), but that is for Samsung's developers to tackle.

[gmopro1]

i cant edit my response now because too much time, but i wanted to say that the update on my S10 was a big update so i guess it was an Android update.  Also, this involved responding to texts.

I used to just tap the person, then once in the next screen , tap that area where you type and my keyboard would come up. Now, it just results in a green droplet pointing to a cursor. (A useless step for me that just wastes time.) needs to be ditched.   Hope Verizon can fix this and have it as it was prior to this update.  It is annoying.

[vzw_customer_support]

That information is greatly appreciated and we will share it with our Leadership Team. The S10 is a very powerful and dependable Smartphone and we want to ensure that it works correctly for you at all times. We will also share your feedback with the equipment manufacturer for any known issues. We thank you for your time and patience too. - RobertC_VZW

[gmopro1]

No problem. I like my S10. Best phone i have had. Handsome phone as well. lol

Messages Plus is good now. Thanks for fixing the issue quickly.   One thing i will ask is that can we get the ability to Like a comment within the app?  This can be done in FB messenger - we long press and then can select emo's or thumbs up,etc.  Hoping to have that ability within Messages Plus someday.  i know that we can do it in an enhanced group, but groups i am in, have iPhone users in it (enhanced groups does not work well with iPhone folks in the group) and i want to directly Like messages for one-on-one texts as well.  That is about it for my experience improvement suggestions.  This is the best phone i have had and best messaging app. Have a good one.

[mdmk]

What was the fix?  I'm still having the same issue.

[gmopro1]

No idea. It just started working for me and no extra tap to get through that useless blinking cursor step.

I am onto other issues, like FB messenger notification sounds not working right. lol  Tech is a major garbage, but i wouldnt want to go back to the old technology.