When I log into my Verizon messages on my phone or desktop it says checkaccess.do and won't show me my messages. What can I do?
I have this same issue. I chatted through the my Verizon app and was not able to get any help. They gave me the number to tech support which I have not called. Previously I was able to login without issue. Have you found any resolution?
CHRYOU9 I depend on my Verizon Messages. Let's make sure you can too. When did this start? What zip code are you in?
RosanneM_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
This started abt 2-3 days ago. Everything is enabled. I could log in web app via my mobile browser and see messages then one day I couldn't and it has not fixed itself yet. it tries to take me to messages page but quickly reroutes with a site ending in checkaccess.do which is also what pops up on my screen with an option to 'open in' but there is nothing to open.
Mine does the exact same thing with the same error message.
Same exact thing happens to me.
I'm zip code 75119 and The same issue started for me three days ago.
Roseanne,
Please see my post from today (11/13). This appears to have started for many people around the November 8th timeframe. I can get the Send Message page to come up on my Chrome and Opera browsers at home, but not with Firefox version 49 or Safari (Mac OS X Sierra). At work, Firefox version 45 and Internet Explorer both work fine for me.
I would say it's probably a browser version issue and will explore more. Please have your folks focus on older versions of Firefox as well as Safari under the initial Mac OS X Sierra release. Safari was working under Mac OS X Sierra until about 4 or 5 days ago. Same with Firefox. It was working until about 4 or 5 days ago.
This should have been fixed more quickly than this, quite honestly. Or at least properly troubleshooted and diagnosed with an exact issue.
I am having the same exact issue. Had the issue a back in November as well. Please escalate this as it has happened before and we now need it to stop happening! It's obviously an issue and since it's happened before, Verizon should know how to fix it, right?
I had the issue in November also. It was fixed and the same issue is happening again. I don't understand why this problem keeps happening.
Anniebee81 we want to get to the bottom of this. I'm here to help. I would like to take a look at this with you directly. Please send us a Facebook Private Message or Twitter DM to get started.
AdrienneP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
I tried calling tech support and they told me to try going to plans and services from the Verizon homepage and selecting send a message and it should open from there. When I tried it, it gave me the same error message. Mine was working just fine until 2 days ago and I have not got it working since then. Still the same issue.
Mine is doing the same thing. I don't know how to fix it and calling customer service was no help
We want you to be able to utilize Verizon Messages through desktop so you can keep in the loop with your contacts. Do you know if you currently have Integrated Messaging enabled?
HarleyE_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the ?Correct Answer? button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this
The screen on my phone is cracked, so I use another phone with wifi to web message. I can't accept the integrated messaging app because it sends a text to the phone that I can't see.
I do not know what integrated messaging is, but everything was working the other day and I did not make any changes.
Any luck? Tried calling for help on it again today and no answers
No luck yet
We want to get this resolved. May we ask if this just began or you have always had these difficulties?
I have never had issues until about 3 days ago now.
Anyone have any luck yet?
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