Web Access to Message+ Not Working

[tomparsons]

Web access to my texts is not working.  This problem has been persistent for a while now.  I am able to log in on the Web page, and I'm able to see the message screen.  However, there are no messages in the message list.  Refreshing does not help.  Logging out and back in does not help.  Deleting cookies does not help.

[acraftylady2]

Did you try from a different browser?

[tomparsons]

I have been accessing the Web interface from the MS Edge browser for months now, without any problems.

[acraftylady2]

Sometimes if there are updates browsers can go wonky and cause sites to not work right.  If it does the same from another browser then at least you will know it's not edge.  That is the first thing I would try to see what happens.  I use edge but keep 2 other browsers installed for situations like this.   

[tomparsons]

Same behavior on IE and Chrome- page renders, but no messages in message list.  Verizon does not get off the hook that easily!

[vzw_customer_support]

tomparsons, we appreciate you bringing this to our attention in regard to the issues you are having with Messages+ while using other web browsers besides Microsoft Edge. To ensure this is lifted up to the developer of this app, please follow the steps provided below at your earliest convenience:

1. Open the Message+ app.
2. Click Menu > Get Help > Report a bug.

It is recommended doing this step as the issue is with the specific web browser and not the application itself, however, there may need to be some enhancements to help improve this issue across other web browsers. Does this help clear up the details at this time? 

KevinM_VZW

[tomparsons]

You are misunderstanding the problem.

The issue is not browser-specific.  The problem is present for all the browsers I've tried- Edge, IE, and Chrome.

Also, I tried to report the bug as you requested.  The menus do not appear as you have described!  I do not see a "Get Help" menu item, and under the "Help" menu item, there is no "Report a bug" option.

[acraftylady2]

Are you running the latest message plus?   Don't use it but opened it and when I click the 3 bars in the upper left I see get help at the bottom and next screen has report bug.  What do you have in that list?

[tomparsons]

I am not using the Message+ app.  I am using the Web interface to Message+, on a Windows desktop.

[acraftylady2]

If you don't open the app and report as suggested themn how are they going to know?

[tomparsons]

I posted here specifically because the Message+ Web interface does not have a "Report a bug" option.  I have received one response, albeit an unhelpful one, from Verizon support in this thread- so there is still hope!

I am hoping that Verizon support may take note of this issue, and fix the problem.

[jav6]

---

@tomparsons wrote:

I posted here specifically because the Message+ Web interface does not have a "Report a bug" option.  I have received one response, albeit an unhelpful one, from Verizon support in this thread- so there is still hope

---

I have no issue accessing Verizon Messages via the browser web service, https://web.vma.verizon.com .  If you click on the three bars, upper left, there is an option to Submit Feedback.  Not sure if that will help but might get someone's attention.  Have you tried using a browser on you phone to see if that works?

[jav6]

Dang....bit by the 5-minute edit limit.  

@tomparsons 

I'm wondering if the Integrated Messaging is messed up somehow on your account and needs to be reset. Are you using a phone number or profile name to log into your Messaging?

[tomparsons]

I am logging in via my username, not my phone number.  This is the way I have been logging in to the Web interface for years.

[tomparsons]

I saw that “Submit feedback” option as well.  I “submitted feedback” via that menu option- we shall see if it produces any results!

BTW, thank you for confirming that the menus on the Web view are in fact different from those in the app.

[tomparsons]

Interesting…  I was able to log in and see messages on the Web interface, using the browser on my Android phone.  I logged in there using my username, BTW.

So, interesting as this is, I’m not sure where it gets me.  After all, the whole reason I’m using the Web interface on my Windows PC is that I don’t have my phone with me at my desk.

[vzw_customer_support]

Good afternoon. 

You've reached postpaid customer service. For assistance with your prepaid account, please contact our prepaid partners at 888-294-6804. They're available to help with your account Sunday-Saturday 6:00 AM - 11:00 PM ET. I hope this is beneficial.

[tomparsons]

Thank you, but I am not a prepaid customer (and I don't have a PIN).  I'm a post-pay customer.

[vzw_customer_support]

tomparsons, we apologize for any confusion. Let's continue to review. Can you please let us know which version of Windows you are using? Also, are you experiencing any concerns with syncing your messages from the Messages + application on your mobile device? 

[tomparsons]

Thank you for getting back to me.

I am running Windows 10 Enterprise.

In addition to using the Message+ Web interface, I run Message+ for IOS on my iPad, as well as my "primary" instance of Message+ on my Android phone.  I have occasionally had issues with messages not synching across all these interfaces/devices, but the situation resolves itself in time.  In case this matters, I should mention that I have a fairly large number of old text messages saved up, across many contacts.

But my problem of the moment is the complete absence of messages in the message area in the Message+ Web interface.  I have discovered that I am able to send a text message using the Web interface, and it is received correctly.  That newly-sent message appears in the message area of Message+, but as soon as I refresh, using either the browser refresh or the message refresh button in Message+, that sent message disappears also.

[vzw_customer_support]

Hello tomparsons,

Thank you for letting us know. Have you tried to uninstall the app and then reinstall it from your device, in order to re-sync it? Please send us a Private Note so that we can reply back and forth to assist with the issue. 

CelesteR_VZW