What happen to Android Wear Support?

[JasonFJ40]

My wife has the Zenwatch 2 and Zenwatch 3 by ASUS with her LG v30 phone. I have the LG Watch URBANE with my LG v20 phone. We both reset our devices this past weekend but lost the ability to get Message+ on our watches. In fact if we run Message+ on our phones we get no notification on our watches when we receive an SMS or MMS. What happened? Message+ used to be on our watches and working fine? Why did Verizon remove this compatibility?

[vzw_customer_support]

Thank you for including so many details. There are a few different variables we have to solve. I'm sure this is confusing, but let's work to find the solution. Please tell me, what caused you both to perform a rest on your devices? Have you successfully paired the devices with the watches?

Vanetris_VZW
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[JohnnyGman]

I stopped receiving new texts in the app on the watch.  I also could not send new messages from the app on the watch.

That said, however, I was still receiving new notifications, and could reply via the notifications.

I first tried clearing the cache, then the data, however it didn't change the behavior.  This is when I uninstalled the app from the watch.  When I tried to reinstall the app on the watch, it is no longer listed in the Play Store on the watch. 

To make matters worse, now that the app is no longer on the watch, I no longer receive notifications on the watch for new messages.  I have verified that Wear OS -> Notifications -> Message+ , is enabled to send notifications.

[vzw_customer_support]

You have a great concern at hand. Being able to send and receive text messages from your watch is important. Don't worry, we are here to help. Please tell us more, are you able to receive notifications from other applications? Do you use other messaging apps on your watch? If so, do you get messages via other applications?   

Monica_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Docshiznit]

I also have this problem with my LG Urbane watch, which I reset over the weekend because it was being very slow and I hadn't reset it in many months.

I am finding that the messages are not coming to the watch, although my other messaging apps are working fine, including Gmail.

When I type in Verizon message in the Play search bar on the watch itself, it shows the app but it says it's not compatible with this version of android wear.  Which is weird because I had it just two days before, and my watch says it's updated to the latest version of android wear.

Any suggestions?

I have an Lg V10 for my phone, never had problems with the messages coming to my watch til now.

I was not having any issues with the app on the watch before the reset.  I don't usually use it to dictate and send, but I could always read and ignore messages from the watch.

[vzw_customer_support]

Docshiznit, I can certainly understand ho wit would be a concern that the message function you previously had with your watch is no longer working. You have provided some excellent information. I want to make sure we can get to a resolution so I need just a few more details. Can you please clarify which other messaging apps are still working? Does your phone have the latest software update? Have you tried resynching the devices?

Melissa_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[Docshiznit]

I have checked both phone and watch and both are up to date. So far my

Facebook, Gmail, and Kakaotalk messages all come through to my watch fine,

verizon messages are the only ones I've found that do not work.

There is no option to 'resync' the apps, but when I go to the app store on

the watch and find the Verizon messaging app it says it's not compatible.

The app is also up to date on my phone.

On Thu, Nov 8, 2018, 7:00 PM vzw_customer_support <

[JohnnyGman]

I can receive notifications on my watch from every app installed on my phone, except for Message+.

I do not use other messaging apps on my phone or my watch.

Everything worked fine until I uninstalled Verizon Messages from my watch.

Now: I no longer get notifications on my watch for SMS/MMS (even though it is set in the Wear OS App to send the notifications).

I no longer can install Verizon Messages on my watch.  It states that "Your device isn't compatible with this version."

As stated previously: I have a Samsung Note 8, running Android OS 7.1.1 and a Moto 360 Sport running Android Wear 2.17.

[ZAWAPRZ]

I believe you are (as a Verizon) quite AWARE of this issue... Some new users now happen to cross you with the same OLD and KNOWN to you issue... It's like a ticking bomb... All worked fine until the NEWEST UPDATE FROM GOOGLE of their NEWEST OS WEAR came in. I have Ticwatch E, and after upgrading (and indeed resetting watch in hope it'd bring INSTANTLY LOST MESSENGER + BACK) it says now (in Play Store) : this app (Messenger +) IS Not COMPATIBLE WITH YOUR WATCH!! - yes, Messenger + is still there on Google's Play Store, but I BET in a wake of constant WARS between IT companies (anybody remembers Browser's WARS BETWEEN MICROSOFT AND REST OF THE WORLD? - same way Google killed pretty much Firefox with their Chrome) - same happens here - AT FIRST, the Googles Messages did not work smooth enough.. FEW DAYS LATER, suddenly with 'internal tweaks and updates from Google, it works totally fine on my Ticwatch (effectively killing desire of Messege + back on my watch .. in a way at least)!! Bye, bye Messege + (which is bad, because Message + still is better polished app when works then Messages from Google - for the moment) - BUT PEOPLE! WAKY , WAKY.. Even tone of this 'Tech Support' of you EXCELLENT POINTs/QUESTIONS is fake - pleasing you in wake of their cannot do anything about it.... they know.. AND FOR THE MOMENT They CAN DO NOTHING... and more, and more users will repetitively will bring this problem as it is real (to Verizon).. Not all of us discovered it yet, but it is only matter of time when (like with any other smart device) they will be in need to 'hard reset' (for varieties of reasons) when they will unpleasantly discover their favorite Message + is gone.... It's all about those WARS..  Same o, same o.. All your new 'firmware upgrades' on your phones, while fixing some issue Purposely BRING OTHER so eventually your phone slows down, and you are FORCED TO BUY A NEW MORE POWERFUL PHONE......... GOT IT??? (as long as phones/devices ARE MADE IN US it's greats as people have jobs....... but no!! they are made abroad!!! ;(... ) - bad deal.

[JASKON77]

What happened with this ?  I'm having the same problem with my Tag Wear OS watch not receiving alerts from Verizon Messages .  All other notifications come through fine.   The Verizon Messages app says it's not compatible with my version of Wear OS .  This is a real bummer . 

[TubaOrNotTuba]

I have opened NUMEROUS tickets with Verizon support.  They either flat out LIE and tell me it's not a known issue (clearly it is given Verizon has responded here). They simply do NOT care.  Verizon is the biggest and acts like it.  They LIE to customers and tell them it's their devices and their devices need factory reset.  I've done this no less than FOUR times with my V20, I've tested no less than FIVE different Wear OS watches (Moto 360 Gen 1, Moto 360 Gen2, TWO TicWatch Pros, and a Fossil Sport).  Exactly NONE of them with get notifications from Verizon Messages.

Now today Verizon issues an update for the toy made by Palm to fix notifications but they can't or won't fix Wear OS?

Everyone should know this is an app written by a 3rd party that Verizon contracts with.  The lack of updates and lack of concern about other SERIOUS security and privacy issues should very much worry EVERY Verizon customer, but as long as this is forced on our phones we should expect a working product.  PERIOD. It's time for Verizon to stop lying to customers.  Admit they have a problem and FORCE their contractor to fix the app NOW.  No more updates for a product that will likely be discontinued in <1 year because exactly no one wants the Palm device.

Verizon needs to fork out $250 for a TicWatch or a Fossil Sport and test it for themselves.  It takes all of a few minutes to prove it's their problem, the problem is they DO NOT CARE.

E-mails to Messages support go unanswered and calls to tech support garner excuses and lies rather than solutions.  They all promise to call me back, exactly ZERO have.  That's unprofessional.  In the end, lying in the course of a business relationship is fraud. How much longer are Verizon customers going to be lied to?

[DrMemory]

Just received another system update on my phone. Still no support for Wear OS.

I've been with Verizon for many years, but at the end of my contract, I'll be leaving them. I hope you do too.

[Mittens38]

I have the same problem. I have an Asus Zenwatch 3 and when the software updated on the watch, Verizon Message + stopped working. So sad. 

[vzw_customer_support]

Mittens38, getting messages while you are on the go is important. We do want you enjoying both of your devices. You mentioned that this started after a recent update on the watch, have you checked your phone for available updates? Other than this update do you recall adding any new apps, games or software either to the phone or watch? What exactly happens when you receive a message?

LorenB_VZW

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!