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disable trusted contacts Smart Family

We are new to Smart Family. My son does not get texts even from those on "Trusted Contacts", and I would like to disable that aspect of the service. Is this possible?

I am happy with the other services on Smart Family. I need a Disable button for "Trusted Contacts" however.

Thank you, Erick

Comments

Verizon_Support

I’m delighted to read of your satisfaction with Smart Family, and I agree that the messaging on your son’s phone must work so you can maintain your communication.

Let’s turn this around so that it works. Can he send a message to you? What is the make and model of his phone and your phone? If he has an iPhone, then be sure that iMessages are off.
Here are 3 steps to take on your son’s phone:
https://www.verizonwireless.com/support/turn-off-imessage/
DavidH_VZW

avekado

The subscriber asked to turn off the feature, not make it more aggressive.

The goals of many of us are to limit Internet overuse and find kids. We do not want to try to guess who they will need to text or phone and add them in advance.

Many of us are being forced to kill this whole plan over this one VERY SERIOUS oversight. Please fix this or (continue to) lose customers.

Verizon_Support

We understand the importance of getting this corrected, and we want you to know that we are here to help! By any chance, have you checked to see if there are any pending updates that need to be made to the Smart Family app? DavidR_VZW

JH1102

Please answer the question with an answer, not another unrelated question.

Can you keep the other features of the Smart Family service, but remove the feature that only allows calls from 20 trusted contacts? I do not want to limit my child's contacts, I just want to monitor and control his data content.

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