Why are pictures getting stuck in message+? Only shows "Downloading". Sending or receiving MMS. Have checked all the networking settings, 4G, data, wifi, restarted, etc etc etc... this is an issue and it happens over and over again, then one day out of the clear blue it starts working. This is on VZW side so I want to know what is happening and will will it be fixed?
This is also happening on the native messaging app.
Boricua3205, we appreciate you providing us this helpful information. Please allow us to further go over the details. Multimedia messages (MMS) does require a data connection in order to receive/ download the MMS message that you receive. Can you please let us know if you have had any trouble receiving/downloading a MMS message while your data is turned on?
Also, we understand the importance of making sure you have enough data to cover your usage needs. We would like the opportunity to explore your plan options. I have sent you a private message. Please respond to that message. Thank you.
SylviaT_VZW
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We are committed to getting to the bottom of why pictures are getting stuck in both Verizon Messages and the native app, Boricua3205. I’d like to know the make and model of the device you are using. I’ve experience messages being stuck when my device was in a power saving mode, so please check that power saving is off too.
DavidH_VZW
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Samsung Galaxy S4, tried with power save off, no dice.I know it uses data but I have never had the need to keep my data turned on to receive mms.I don’t keep my data on, I have limited data and it’s too much drain on the battery.Again, I have never had to keep my data or WiFi on.
Thank you....
Sent from XFINITY Connect Mobile App
You need a 4G LTE data connection to download pictures from a text message?
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
Boricua3205,
Making sure that you can download those pictures in your texts are crucial. I appreciate the troubleshooting that you've done so far with us. Do you have the most updated version of the Verizon Messages + app? Please confirm this by going to the Play Store: http://vz.to/2kCCR9f Are all other functions of your service working? (Calls, data, regular texts?)
AliciaS_VZW
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I do have the most updated version. And yet again right now stuck at downloading... ugh!
And everything else works fine.
Boricua3205, these details are extremely helpful. Is your Inbox currently full, also is the Memory on your device full or getting close to it? If this is the case I would suggest deleting a some of your Messages to free up Memory as well as pictures.
CecileC_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
Have been experiencing the same problem on my and my wife's phone for the past two months. Might go a week saying (downloading) then all of a sudden it will open. Latest App, plenty of memory, Android 5.1.1
KEIELL26 ,
Picture messages are a great way to share things quickly, and I appreciate those details you've shared. What make/model are these phones? When you say these pictures will show "downloading" for up to a week, does it load all photos that you were waiting on, or only the ones that were tapped on to view? When they finally do come in, do new photos come in like normal, or do they have their own "downloading" message at that point?
RussellM_VZW
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If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!
Google Pixel here.i completely lose the message all together if it doesn't download. No memory problems. I deleted tons of messages and pictures to try to help, but still nothing.
S10 is in Optimized power mode. Several images stuck in Messages+
Images sent from Pixel phone, both on Verizon network. Happens frequently, but not every time. 2 images out of 5 sent came through. Can forward successfully from iPhone using Apple imessages
We always want all of your messages to come through for you, MELLENA. We are here to help.
Did you phone get the message, but just did not download the pictures or were you never alerted to a new message at all? Is your phone typically, connected to Wi-Fi while not connected to our LTE service?
Does this issue happen only when you are at a certain location or does it happen everywhere?
StevenG_VZW
Hi, I have a Droid Turbo and this problem started for me a few days ago. Individual pictures will download normally, but if they send two pictures together the second one just sits and spins indefinitely. My network setting was Global so I tried changing it as advised here, but that didn't work.
I can use the desktop version of Messenger + and the pictures will appear there.
Making sure that you can receive picture messages is important. We'd be glad to help with your Droid Turbo. With you mentioning that the pictures download on the desktop version of Message+, have you checked to make sure the mobile application is up to date?
What storage do you have available in your device currently? Here is a link to the detailed steps: https://www.verizonwireless.com/support/knowledge-base-117665/
GinaU_VZW
I understand what you say about data for mms, until recently I never had to flip on or off in order to receive mms messages. Flipping it on or off was never a necessity and is a pain.
Boricua3205, we understand that you’re experiencing trouble sending and receiving picture messages while using both the native messaging application as well as Message+. Can you tell us when you started to experience these issues? Do you receive any error messages while attempting to send or receive? Also, while you have the data turned on and run into these issues, are you able to visit a web page successfully? We want to ensure that your data connection is strong enough to download the content.
SamanthaT_VZW
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If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!
I have the same problem.my data is connected, my app is up to date and I can load anything on the internet. It started for me about 3 days ago.
Sorry to hear that you are having issues with pictures loading within Message+ on your Pixel, Carzignment. Picture text messages (MMS) are so fundamental these days and I'm happy to help get to the bottom of this with you as we don't want you to miss a single message. Is the Message+ app fully up to date? You can check for updates with these steps if needed: http://spr.ly/6607EmWZS We would also recommend resetting the app, here's how: http://spr.ly/6608EmWZs Please let us know your findings.
RyanM_VZW
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