my numbers app

Hello,

I was wondering since the My numbers app will be discontinued if there is a way that I can have that number transferred to my existing phone. it is a Samsung s22 ultra and I know the phone is capable of having 2 numbers but would like my phone number from My numbers app for the second phone number since I use it for work.

Thanks,

Accepted answers

Verizon_Support

I am confident we will be able to find a good solution to this upcoming concern, qimknnz2. The first section on this page https://www.verizon.com/support/my-numbers-faqs/ provides a number to a special team who can talk through the available options for keeping your My Numbers number. Is this information helpful?

-George

All comments

Brandondickey

Don’t do it. The people working there do not know how to do it. It’s a third party they work with and they don’t even communicate with each other. I tried this and even bought a new phone and they lost my number for good. I have to now figure out how to change my buisness number and recover the loss of work that Verizon has caused me. I’m calling the corporate office tomorrow.

Verizon_Support

-George

coryjb

I agree with the other poster. It doesn’t seem possible to actually port a MyNumber virtual/wireline number elsewhere. The special number on the FAQ is for generic support who will say to use a transfer PIN. That doesn’t work, nor does using the account PIN. The number is owned by a third party, not Verizon, which is why the number doesn’t tend to show up in VZW’s systems when you call in for support, including to Tier 2 support in VZW’s port center.

It’s super frustrating and sending a private message to VZW customer support here doesn’t resolve the issue, either.

The FAQ is misleading and inaccurate.

roberttackett

As others have posted, the number Verizon provides is useless as most of the reps don't have a clue what My Numbers is. I have been going around in circles for the past week with a rep telling me everything is good for porting my My Numbers number to a new line, only to get the same conclusion: Verizon needs the account number from my "Previous service provider". Except Verizon IS the provider who provided the number. I ran down two possible third party companies, Sinch and Intelliquent. Intelliquent says the number belongs to one of their clients but they refuse to tell me the name of that company due to privacy laws. I'm actually on hold right now with Verizon and of course they say they can port it, but I'm sure it will end up the same. I too use this number for a business and if I can't keep it, I have to buy new signs, business cards, and other marketing materials.

So, Verizon, besides your canned answer about calling customer service, ARE YOU GOING TO HELP US OR NOT?

roberttackett

I finally tracked down the "previous service provider". An internet search shows my My Numbers number carrier to be Level 3 Communications. They are no longer in business but they were acquired by Lumen. So it appears Lumen is the "previous service provider", but of course I don't have an account with them and so don't have an account number to provide to Verizon. I just got off the phone with a Verizon tier 2 tech (Lacey) who said she has had success on porting a My Numbers number and said all of the previous attempts had the incorrect information. I probably won't know if she was successful until next week. I'm not very optimistic. I will provide an update.

coryjb

Thank you!! I gave up trying to port externally so I’m currently trying to port the number to a new line on my wireless account. I figured if VZW initiates the port they’ll see the failure from their end and might be in a better position to help.

I’ll also update this thread if I have any luck, which I doubt. I wish the VZW product management team who owns the My Numbers app could see this. Surely they’d know how the numbers are provisioned on their end and be able to provide accurate guidance to the customer care team.

The journey continues!

WhatHappenedToService

Okay, so after hours wasted on the phone with Verizon, they were completely useless. I happen to have a friend who's job is specifically to port numbers, and they were able to help. Basically you want to use the account number on your bill, INCLUDING THE 00001 AT THE END, but not the dash. So if it's 1234567-00001, you use 123456700001. When Verizon reps give you the account number, they don't tell you to use the 00001, but it won't work if you don't.

Secondly, for the pin, do not use a number transfer pin. It's wrong. Use the pin that you have to use when you call Verizon to verify your identity. Mine is 4 digits.

Thirdly, for some reason that makes no sense, Verizon has this as a "wireline" number, aka a landline. Basically what that means for you is it takes 5 business days to port to wireless. So with the service ending at the end of the month, you should port asap. Other than that, as long as the address is right it should work.

I was sure I'd have to give up my number, which would be very bad as I use it for business, but this worked. And if I worked with Verizon I never would've figured it out. Because of that, they lost my business. I ported the number to Tello on a dual sim and funny enough, the signal is always better than Verizon. I'm now looking at switching my main number to another carrier as well, it's just unfathomable how bad the level of support was, and now that I know a way cheaper MVNO actually gets better service in my area, I see no reason to stay.

roberttackett

Hi WhatHappenedToService,

I posted yesterday. I finally got service on a regular Verizon line. You make three of us on here that tracked down the correct info. I'm very disappointed with Verizon and how they didn't train any of the reps/techs on how this would work. I initially bought a new phone from Visible with the intent to try their service, but gave up when they couldn't port it. I also use the MyNumbers number for my real estate business, and losing it would have been costly in both time and money. Now that I've got the number, I may eventually move it to a pre-paid service. And if I like it, move all of my lines!

mitch_altogether

I spent some time yesterday on a three-way call with Verizon and Google Fi. I was on with the tear 2 port team at Verizon and the tear 2 support team at Fi. It was an interesting way to spend my afternoon. They told me that since the My Numbers app is technically a landline, it could take up to six days to transfer. So hopefully this will be behind me by then, but probably not. On a side note, Google Fi's service is not any better than Verizon's.

Verizon_Support

We do want you to have accurate information. If you're having issues with your port out, we can help! Our Port Team and customer service can get you taken care of! The number Transfer PIN is different from the PIN and will not work for Port Outs. Please, let us know if you need any further help!

*Chance