voice period not working in Messages+

For the past week or so when I voice-type "period" in Messages+, it types the word "period" instead of inserting the punctuation. Saying "Question mark" and "comma" still insert the punctuation correctly. The "period" works fine when talking into Google search, so the problem appears to be the Messages app, not the microphone. I have a Samsung S10. Help?!

Accepted answers

Flyfisher666

Good news, for me, at least. I signed on to the Samsung Community, posted the problem, and received the following suggestion, which totally fixed my problem:

VerbumVeritum

Epic Samsung Care Ambassador

Galaxy Note Phones

Install GBoard from the Google Play Store and see if this issue persists. If it doesn't, Samsung Keyboard is the culprit.

All comments

mel8fox

I uninstalled and reinstalled the Messages+ app, so I assume it's the latest version. Changing my voicemail password would not help - this is an issue with text messaging, not phone calls or voicemails. Other suggestions?

Verizon_Support

We're sorry the previous steps did not work mel8fox. When was the last time you were able to use Message+ without any issues? What device do you currently have?

~Ivone

mel8fox

It's a Samsung S10 and this has been a problem for the past few weeks. All other punctuation is dictated correctly except when I say "period" the app types the word "period" instead of inserting the punctuation.

Verizon_Support

I appreciate the additional details, mel8fox. This is certainly an odd error, and probably outside the scope of our normal troubleshooting steps. Not to worry though, as we want to get you directly in contact with the Messages+ team. To do this, please follow these steps to report a bug with the app: Open Message+ app > Click Menu > Get Help > Report Bug.

This is the quickest way to get something like this fixed, as it gets the necessary info right to the Message+ team. How does that sound?

-Joseph

Verizon_Support

Thank you for checking, mel8fox! What options do you see on your device if you choose the Gmail option?

~Izzy

Verizon_Support

Wonderful! Thank you for keeping us posted, mel8fox. We're happy to hear that you were able to submit that feedback. This will definitely be the best way to ensure that our Message+ team is notified of this issue. We're a few clicks away if you need us.

~Izzy

NebraskaGirl

Hi did you get any help from Verizon? My phone does the same period vs . It is annoying me. I don't want them to say anything crazy like delete all your messages or something so I have been dealing with it. Thanks!!

Verizon_Support

We want to make sure you are able to use your service without any issues, and we are here to help. We contacted you on Private Note to further assist you. ~Geo

mel8fox

What is "private note"? I have not gotten a reply in any way that I know of

mel8fox

I worked with tech support and the issue was the Samsung keyboard. They guided me to download Google keyboard (GBoard) and that has solved the problem.

Verizon_Support

mel8fox, that is excellent news! We're glad your situation has been resolved. We hope you have a great day!

~Ivone