NFL Sunday Ticket not working

T85ligc
Enthusiast - Level 1

NFL Sunday Ticket not working. Purchased a new phone to get this perk. Redeemed from my email. Clicked on the tile, entered the information. Verizon lists NFL Sunday Ticket as one of my perks. I called NFL Sunday Ticket and they have no record of my email as having the membership. Does nothing on YouTube app, asks me to pay for NFL Sunday Ticket. 

8 Replies
jariusea
Enthusiast - Level 1

The same. Please call and complain. I had all 3 of my activation fees removed which saved me $105 but still not working a week later so it looks like Iโ€™ll miss week 2 also smh. This is feeling like false advertising. 

vzw_customer_support
Customer Service Rep

What a dilemma jariusea! We do not want to stand in the way of you catching all the action on NFL Sunday Ticket. We can take a fresh look here to get answers on the promotional offer and redemption. Please reply to the private message that will follow and we will get down business with account specific details. 

-Deb

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Ladah240
Newbie

Ok, so how about getting our activation fees refunded? We STILL donโ€™t have it through the promotion as promised. 

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vzw_customer_support
Customer Service Rep

We are sorry to read you're having issues with your promotion. Could you tell us what issues you've had with the redemption?

~Freddy

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j0gus
Newbie

I just experienced the same issue as the original poster.  What do I need to do to get this fixed?

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vzw_customer_support
Customer Service Rep

We're sorry to read that you're having issues with your NFL Sunday Ticket. Were you able to redeem the offer on our site? ~Peter

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j0gus
Newbie

No, I was not able to redeem the offer. 

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vzw_customer_support
Customer Service Rep

Thanks for letting us know, j0gus. So we can better assist, we will be reaching out via Private Message.

-Lauren

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