Need Help with cancelling NFL Sunday Ticket sold by Verizon

[johnt480]

I tried following these steps using my computer and not my phone

"Unsubscribe through +play"

• From a web browser, sign in to My Verizon
• From the My Verizon Home navigate: 
  Account

  +play
• Click 

  Manage (at the top).
• From the 'Active' section, click 

  Manage below the applicable subscription.
• From the 'Manage' section, click 

  Cancel subscription.
• Review the info then click 
  Remove

  When I all of the above, I do not see the option to cancel. This is what I see.  

  

  The only options I can change is my payment method and service address

[vzw_customer_support]

Hello, being on top of your service is crucial, especially if you are managing your purchases. Verizon is here to help.

Please tell us, when did you purchase the NFL Sunday Ticket? Why are you looking to cancel it?

~Gilbert

[johnt480]

I received it as part of a free promotional offer and no longer want the service and I am trying to cancel it before it auto renews

[vzw_customer_support]

Thanks for following up. Let's access your account to review those details.

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Click here to authenticate:http://spr.ly/6005TP4fF

~Gilbert

[amtam]

vzw_customer_support

Same issue here. I would like to cancel then promotional NFL Sunday Ticket subscription before auto-renew hits.

Thank you,

[amtam]

Same Issue here. I would like to cancel the promotional NFL Sunday Ticket before it auto-renews.

Thank you,

[vzw_customer_support]

Hello, amtam. So sorry to hear you want to cancel the NFL Sunday ticket but help is here. I have sent you a Private Message for assistance. 

-Natasha

[rablackwell86]

I am having the same issue as the users above, I would like to cancel the promotional NFL Sunday Ticket before it auto-renews.

Thanks

[rablackwell86]

I am having the same issue as the above users, Iwould like to cancel the promotional NFL Sunday Ticket before it auto-renews.

Thanks

[vzw_customer_support]

You are able to cancel your subscription by following these instructions: https://support.google.com/youtubetv/answer/13769266?hl=en&co=GENIE.Platform%3DAndroid ~Peter

[rablackwell86]

I am unable to cancel my membership using the steps provided in your link. I was signed up through the free Verizon play+ promo that I received when I purchased my phone. Not through YouTube or YouTube TV. 

When following the steps provided in your link (shown above), when I tap "MANAGE" , it takes me to the Verizon play+ page, where there is no option to cancel.  So I have no option to cancel on Youtube or on the Verizon play+ page.

[vzw_customer_support]

Thank you for the details rablackwell86, we appreciate it. We want to help you as much as we can with this situation. Can you please send us a screenshot of the image you see when you select "Manage'? Have you tried doing this from the My Verizon website? We have noticed that the application and website provide you different options. 

~Ivone

[rablackwell86]

Yes I've tried it from the website, the Verizon +play website has a link to Youtube to "manage my account", and when I got to YouTube and manage my purchases/memberships where Sunday Ticket shows up, and I click Manage there (as is shown on the previous website you linked and below), it brings back back to the Verizon +play website. So it's just a loop where Verizon +play sends me to Youtube, and Youtube sends me back to +play, but neither provides an option to actually cancel the subscription.

[Risk_Cane]

Did you ever get this taken care of? Having same issue and they won't help on the phone.

[rablackwell86]

No not yet. They gave me a number to call, 1-833-855-0817, saying they can help me to cancel the subscription. I haven't done that yet, but when I google that number it appears to be Youtube TV customer service, so I have a  feeling that when I talk to them they're going to tell me that I need to contact Verizon, even though Verizon just told me to contact them, so it's going to be a never-ending loop just like it is online.

I noticed the Verizon +play page in my account has a calendar showing scheduled payments under the Billing and Credits tab, and when I click that it only shows a February 2024 calendar, can't look ahead to March yet though. My sub isn't up until March 19th, so I'm going to check that scheduled payments calendar next month and see whether or not it has the Sunday ticket auto-renew on there, and/or if there is an option to cancel from there. After that I'll call the number above, and if all else fails I will call the sales rep who sold me my phone and set me up for the Sunday Ticket promo to begin with.

[vzw_customer_support]

Thank you so much for the details. Unfortunately, we were unable to view the images but don't worry. We will send you a private message to further assist. 

~Ivone

[Suzyqt821]

I would like to cancel my subscription as well.

[vzw_customer_support]

@Suzyqt821  wrote: I would like to cancel my subscription as well.

With Football season coming to an end, I get wanting to make a few changes. You can cancel any +Play subscription you have, via the website. I've got the steps on how you add, manage, and unsubscribe via +Play here: https://www.verizon.com/support/knowledge-base-301835/

The unsubscribe steps are outlined under the tab and can be viewed by hitting the '+' icon. If you have already unsubscribed from an item, it will show that and confirm how much longer you can use the service before it ends, since most subscriptions have a monthly cycle. 

-John

[Suzyqt821]

There is not an unsubscribe option for NFL Sunday ticket. 

[vzw_customer_support]

Thank you for the screenshot. We want to make sure you're able to unsubscribe. Please be on the lookout for a Private Message so we can gather more details.

~Jesse

[Suzyqt821]

Thank you. The various private messages asked how Verizon could reach out, so I provided my number. I was then advised to call *611 which was a joke as the automated system was unable to help me and when I prompted "cancel NFL Sunday Ticket" the automated response provided a link on how to subscribe and disconnected 3 separate times. My 4th attempt resulted in getting sent a link to a virtual chat with a live agent who then was able to advise me that the NFL Sunday ticket was unable to be cancelled as it is an annual subscription. I advised that when I purchased the new phones on the fall it was a promotional item and I was told to contact Verizon to cancel it before it renewed at the end of the season. After much back and forth the agent informed me that she was unable to cancel NFL Sunday ticket and that I need to re-contact her one week before it renews so that they can cancel the auto-renew. Needless to say, this has been the most absurd and arduous process trying to cancel a promotional offer. I would never recommend accepting this promotion to anyone and find it ridiculous how it's so incredibly difficult it is to cancel this  it's absolutely disgusting.