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Need Help with cancelling NFL Sunday Ticket sold by Verizon

johnt480

I tried following these steps using my computer and not my phone

"Unsubscribe through +play"

From a web browser, sign in to My Verizon
From the My Verizon Home navigate:
Account
+play
Click
Manage (at the top).
From the 'Active' section, click
Manage below the applicable subscription.
From the 'Manage' section, click
Cancel subscription.
Review the info then click
Remove
When I all of the above, I do not see the option to cancel. This is what I see.
The only options I can change is my payment method and service address

Comments

Verizon_Support

Hello, being on top of your service is crucial, especially if you are managing your purchases. Verizon is here to help.

Please tell us, when did you purchase the NFL Sunday Ticket? Why are you looking to cancel it?

~Gilbert

johnt480

I received it as part of a free promotional offer and no longer want the service and I am trying to cancel it before it auto renews

Verizon_Support

Thanks for following up. Let's access your account to review those details.

By connecting with us, you grant us permission to review your services, so we can offer you the best value. Refusing to authenticate will not impact your current services. It is your right and our duty to protect your account information. For quality, we may monitor and review this conversation. Visit our privacy policy to learn more at verizon.com/privacy. California customers can also view our California Privacy Notice at verizon.com/californiaprivacy. Please note that the link we provide has a timed expiration, so we encourage you to continue as soon as possible.

Click here to authenticate:http://spr.ly/6005TP4fF

~Gilbert

amtam

vzw_customer_support

Same issue here. I would like to cancel then promotional NFL Sunday Ticket subscription before auto-renew hits.

Thank you,

amtam

Same Issue here. I would like to cancel the promotional NFL Sunday Ticket before it auto-renews.

Thank you,

Verizon_Support

Hello, amtam. So sorry to hear you want to cancel the NFL Sunday ticket but help is here. I have sent you a Private Message for assistance.

-Natasha

rablackwell86

I am having the same issue as the users above, I would like to cancel the promotional NFL Sunday Ticket before it auto-renews.

Thanks

rablackwell86

I am having the same issue as the above users, Iwould like to cancel the promotional NFL Sunday Ticket before it auto-renews.

Thanks

Suzyqt821

I would like to cancel my subscription as well.

Verizon_Support

@Suzyqt821
wrote: I would like to cancel my subscription as well.

With Football season coming to an end, I get wanting to make a few changes. You can cancel any +Play subscription you have, via the website. I've got the steps on how you add, manage, and unsubscribe via +Play here: https://www.verizon.com/support/knowledge-base-301835/

The unsubscribe steps are outlined under the tab and can be viewed by hitting the '+' icon. If you have already unsubscribed from an item, it will show that and confirm how much longer you can use the service before it ends, since most subscriptions have a monthly cycle.

-John

Suzyqt821

There is not an unsubscribe option for NFL Sunday ticket.

Verizon_Support

Thank you for the screenshot. We want to make sure you're able to unsubscribe. Please be on the lookout for a Private Message so we can gather more details.

~Jesse

Suzyqt821

Thank you. The various private messages asked how Verizon could reach out, so I provided my number. I was then advised to call *611 which was a joke as the automated system was unable to help me and when I prompted "cancel NFL Sunday Ticket" the automated response provided a link on how to subscribe and disconnected 3 separate times. My 4th attempt resulted in getting sent a link to a virtual chat with a live agent who then was able to advise me that the NFL Sunday ticket was unable to be cancelled as it is an annual subscription. I advised that when I purchased the new phones on the fall it was a promotional item and I was told to contact Verizon to cancel it before it renewed at the end of the season. After much back and forth the agent informed me that she was unable to cancel NFL Sunday ticket and that I need to re-contact her one week before it renews so that they can cancel the auto-renew. Needless to say, this has been the most absurd and arduous process trying to cancel a promotional offer. I would never recommend accepting this promotion to anyone and find it ridiculous how it's so incredibly difficult it is to cancel this it's absolutely disgusting.

hnfrederick1

I am having the same issue as well. I see no option to follow the given instructions to cancel this trial membership before it auto-renews. Please help.

Verizon_Support

hnfrederick1, We understand how important it is for you to be able to manage your account and ensure that you don't have to worry about a service that you are not looking to continue. The NFL Sunday Ticket trial offer is not a service that will auto renew. Customer's will receive a notification asking you to renew your subscription for the 24-25 season if you choose to, but nothing additional needs to be completed on your side to ensure the service does not continue after the trial period. Below are the FAQs for the offer as well for additional information.

https://www.verizon.com/support/unlimited-plus-nfl-sunday-ticket-offer-faqs/

-Andi

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