Can’t access nfl+ and Netflix promotion

Hdjebelli
Newbie

Hello,

 

I had an email  offering 1 year of nfl+ premium and Netflix for 99.99 and when I click the link and go to checkout it asks me to sign in. After signing in that offer no longer appears only the standard nfl+ packages show up. Please help. 

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16 Replies
vzw_customer_support
Customer Service Rep

Hello, Hdjebelli. Help is here as we always want to see our customers take advantage of any promotion that qualify for. Please tell us more. Do you have the NFL + Premium for one year? 

-Natasha

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WebbFam
Newbie

Please assist with this matter. I called three days last week and no one could assist me.. I select “Get it Now” for the annual subscription that offers NFL plus and Netflix on us. After selecting get it now the screen goes to the sign in screen. I sign in and can no longer find the offer for NFL plus in Netflix on us. It only shows the monthly subscriptions. How can I get to the terms and conditions in payment page for this offer? 

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vzw_customer_support
Customer Service Rep

Oh, wow! We are stunned to see you are encountering promo issues. Verizon is here to help.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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is there any work around like transfering ownership?

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is there anything i can do to still get it, like transfering ownership?

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vzw_customer_support
Customer Service Rep

Hey there, Gilllsukh021, we're here to help with your offers! Can you tell us more about what's going on, please?

-Lauren

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WebbFam
Newbie

Please assist with this matter. I called three days last week and no one could assist me.. I select “Get it Now” for the annual subscription that offers NFL plus and Netflix on us. After selecting get it now the screen goes to the sign in screen. I sign in and can no longer find the offer for NFL plus in Netflix on us. It only shows the monthly subscriptions. How can I get to the terms and conditions in payment page for this offer? 

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Dazani
Newbie

Any resolution with this problem? I am having the same issue.

Thanks

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JoseXC
Newbie

Im having the same issue. I’ve spoken with several Verizon representatives over the phone and no one seems to know what to do. Can you please help. Promo ends tomorrow (10/31/2024)

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vzw_customer_support
Customer Service Rep

Oh, no! We don't want you to miss out on anything and we're going to make sure we're getting you that NFL+ and Netflix promo. Just a quick question. Have you ever had a Netflix promotion before? 

~Jesse

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JoseXC
Newbie

I may have had it with an HBO Max promo but Im not too sure

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vzw_customer_support
Customer Service Rep

Thanks for sharing those details with me today, JoseXC. The reason we asked is that it you have already taken advantage of a promotion that includes Netflix on Us, you're not eligible to get Netflix on Us again. Since you're unsure about the HBO Max + Netflix offer in the past, I can take a look at your account to see what you have had in the past. Please be on the look out for a private message from me so we can take a look.

-Joseph

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Joe198
Newbie

I took advantage of the AMC+ Netflix Premium BOGO October of 2023 which has expired now. Trying to sign up for the NFL Netflix BOGO and it says I’m not eligible. Is the Netflix on us intended to be once per account or is this a glitch? If this is the intended behavior then the terms and conditions and probably the FAQs should be updated.

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vzw_customer_support
Customer Service Rep

Hey Joe198, I know how enticing it is to get Netflix on Us with another promotion. You are correct that you can only get Netflix on Us once as a promotion, so you would not be eligible for the promotion again.

-Joseph

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georgeday
Newbie

@Joe198 I'm experiencing the same problem. I've called a number of Verizon representatives, but none of them seem to know what to do. Would you kindly assist?

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vzw_customer_support
Customer Service Rep

We most certainly want to make sure you can access your perks. Sending you a Private Message now.

-Cryssie

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