Child Item

Site Totals

61487 Questions Answered 271 Categories

Disney bundle

Having the hardest time setting up my Disney bundle thru my plan get more. I ended up having to pay out of pocket in order to activate it. When I used the activate link it kept telling me to pick a plan and put in my card number. Disney wasn’t able to help.

Comments

Verizon_Support

Thank you for reaching out for assistance with your Disney Bundle. When you set up the bundle were you using your Verizon credentials? Have you had an account with the same email or credentials previously? https://www.verizon.com/support/knowledge-base-233566/

-Melissa

Twhit26

Yes same email and everything. I had the get more plan. I changed it for a short time period and went back to the get more plan and I’ve been having issues ever since then.

Verizon_Support

Thanks for that info! Do you recall what plan you had switched to for a short time? Does your My Verizon account show that you are enrolled in the Disney bundle?

-Lauren

Twhit26

The current plans that are available I had the Disney bundle add on with that plan and switched back to the get more and it says enrolled. But it also gives me the option to add on the Disney bundle.

Verizon_Support

Thanks for checking on that. Was the bundle added to your number previously? If so, are you seeing the option to add the bundle to your number?

-Lauren

Child Item