Upgrading to ad free versions of Disney+ and Hulu (and other streaming services)?

I am currently on grandfathered line plans including Play More, which gives you the Disney Bundle for free. Disney+ is ad free and Hulu and ESPN+ have ads. The phone on that line is long overdue for an upgrade but I would need to switch that line to a new plan that doesn’t include the Disney bundle. I could add the $10 Disney+, Hulu, ESPN+ perk, but then everything has ads. Is there a way to upgrade Disney+ or Hulu (or any of the streaming services through Verizon) to ad free versions? I got conflicting answers from customer service; one said no one said yes, but didn’t know how or how much it cost. There also appears to be conflicting information online. I read posts, including on Verizon’s website, that provide instructions on how to upgrade Hulu, although that may not have been the current $10 perk. The Verizon page linked below tells you how to switch to Hulu without ads, but that FAQ page is for the Disney bundle for Play More and Get More. I haven’t seen any information about upgrading to ad free Disney+. I have seen a post, also linked below, that suggests you cannot upgrade to Hulu without ads. Does anyone have a definitive answer? I think I’ve held onto this plan for as long as possible, considering the phone on that line is an iPhone 8, so I’m just trying to get all the information before making a change. Thanks.

https://community.verizon.com/t5/TV-Movies/Is-it-possible-to-upgrade-to-Hulu-No-Ads/m-p/1796945

Verizon-billed subscribers are not able to switch Hulu plans or sign up for add-ons.* If you’re interested in making any of these changes, you’ll want to end your current Disney Bundle subscription and resubscribe directly through Hulu.

https://www.verizon.com/support/disney-bundle-faqs/

If you had the Disney Bundle through Hulu or have already subscribed to Hulu (with Ads) and used the same email address you use for Hulu for the Disney Bundle, you can sign up for Hulu services & perks at any time through hulu.com/account or via Hulu Customer Service. Your Hulu bill will be credited for the Disney Bundle or Hulu subscription, depending on the service to which you previously subscribed.

If you purchased the Disney Bundle through Disney or have already taken the Disney Bundle included in your plan, follow these steps to add Hulu (With Ads) to your bundle:

Cancel the Disney Bundle:

Go to Services & perks in My Verizon.
Scroll to Manage My Services & perks.
Click Cancel in the Disney+ tile.

Note: If you have the Disney Bundle included in your plan you will be able to re-enroll in the bundle at a later step in this process. If you have the Disney+ Premium (No Ads) promotion you will not be able to re-enroll and receive the rest of your 6-months free.

Visit Hulu's sign-up page.
Select sign up now.
Create your account and purchase your subscription (use the same email address you are using for your Disney Bundle through Verizon).

Re-enroll in the Disney Bundle included in your plan:

Go to Services & perks in My Verizon.
Click View all Services.
Click Disney Bundle.
Choose Get it now and follow the prompts.
Sign in to your account and activate the Hulu subscription

Accepted answers

Albrean_VZ

I understand your concern. At this time you cannot upgrade to ad-free versions of Disney + through Verizon. It has to be done directly through Disney +. If you have any additional questions related to the Disney Bundle, we highly recommend this helpful FAQ guide to the Disney Bundle https://www.verizon.com/support/disney-bundle-faqs/

All comments

Verizon_Support

We want to make sure you get the help you need, and need to gather some extra details. We are sending you a private note.

~Pam

buckeyeguy64

I’d like to hear more about this, too. We had the grandfathered Disney+ (no ads)/Hulu/ESPN+ bundle, as well. I upgraded my old phone today with some other plan changes and we lost our ad free Disney+, with the store representative not mentioning anything and us not finding out until we got home. First world problems, I know, but still aggravating.

Verizon_Support

Hi, we are here to help and answer any questions you have. Please meet us in the Private Note we sent so that we can gather a few more details.

~Gina

matrix77

I have this same issue and same question.

matrix77

Did you find an acceptable resolution? I'm in the same boat

Verizon_Support

Thanks for contacting us. Sending you a Private Note shortly. -Ross

Verizon_Support

Thanks for letting us know. I am working on your concern. Thanks for your patience. -Ross

Verizon_Support

Thanks for your patience. You should be able to upgrade to an ad free version for Disney+ on your current plan or the new plan once you upgrade by logging into your Disney+ account at disneyplus.com and changing your subscription. Verizon streaming services are the base plan. To go without commercials would be done directly through the streaming service. For more help call Disney Plus at 1 (888) 905-7888 or through Disney support: https://help.disneyplus.com/contact-us -Ross

Verizon_Support

We appreciate your business. Please come back if there are additional questions. -Ross

https://www.verizon.com/support/contact-us/

Albrean_VZ