Upgrading to hulu no ads through Verizon bundle

Hi, I read a couple of forums about how to upgrade the Verizon streaming bundle to include Hulu (NO ADS). We first went to our Hulu account and upgraded it to the no-ads version. Then went through our Verizon account and activated the streaming bundle. In theory, Hulu should bill us the full amount of $19.07 and Verizon will credit our account around $12.99 and charge the remaining $7.99 for the no-ads upgrade. Is this correct or did I miss a step? Also, how can I view the credit Verizon applies to my bill? Thanks

Accepted answers

Verizon_Support

I know I dislike having to watch ads with my shows I am already paying for with streaming, jakem1217. It sounds like you did everything correctly, and you can confirm that here under "Can I upgrade my Hulu (with ads) in my Disney Bundle to Hulu (No Ads): https://www.verizon.com/support/disney-bundle-faqs/

According to the FAQ you'll see a credit on your Hulu bill for the Disney Bundle or Hulu Subscription, depending on the service to which you previously subscribed.

I hope this information helps.-Joseph

Jhouser2516

I think there’s some confusion. Here is a step by step.

1. Cancel your Disney and Hulu subscription current subscription through Verizon perks.

2. go to Hulu and purchase a subscription with no ads and the Disney bundle. It should come out to $19 and some change (I believe, I could be wrong) Make sure (and this is important) you use the same email address you use with your Disney+ and Hulu subscription through your Verizon account.

3. next, go back into Verizon and sign up for the perks for Disney+ and Hulu again using that same email address.

4. you should then receive a credit on your Hulu subscription for $12 (paying the amount of the basic subscription) and you would be charged the remainder for the premium no ads subscription (about $7 I believe).

5. you should have a no ads subscription, be receiving a credit for $12 on your Hulu bill, and be charged $7 for the remainder of the premium no ads subscription. I hope this helps!

also, I wanted to add that the credit is applied to your Hulu bill, not your Verizon bill. So it’s your Hulu bill that will be discounted. That is the one you should keep an eye out for to see the credit.

ImpetuousRacer

Ok, so I followed the instructions exactly as described. However, it does NOT show "Verizon Credit (-11.99/mo)" under the Subscription of "Hulu (No Ads)" like in Jay's screenshot. It just shows $17.99/mo.

If I go to "Manage Add-ons" it shows 2 plans - The one I currently have Hulu (No Ads) for $17.99/mo, or Hulu for $0.00/mo. What I had to do was in this section was to change the plan to "Hulu" (the ad version). Save and submit. THEN, go back and change the plan to Hulu (No Ads) and the discount showed at this point. Hope this helps others.

All comments

Verizon_Support

According to the FAQ you'll see a credit on your Hulu bill for the Disney Bundle or Hulu Subscription, depending on the service to which you previously subscribed.

I hope this information helps.-Joseph

KayEmEff

Can you please provide detailed instructions on how to do this? I’m not sure why it’s so incredibly complicated and frustrating.

Verizon_Support

Hello! We can certainly help and provide you the steps.

Sign up for Hulu (With Ads):
1. Visit Hulu's sign-up page
2. Select sign up now
3. Create your account and purchase your subscription (use the same email address you are using for your Disney Bundle through Verizon)

Please let us know if this information helps.

~Maria

DrX808

Unfortunately that does not help. When I sign into Hulu it tells me that all account changes must be made through Verizon.com, but I see no option on the Verizon website to upgrade to ad free on the Hulu/disney bundle.

Verizon_Support

DrX808, thank you for this info. Please see the link below. Reference Switching plans or getting add-ons.

https://help.hulu.com/article/hulu-manage-verizon

-Natasha

Sklein1

This is not helpful at all.

Danny8000

A note about Duo vs Trio Premium:

You can no longer get the "Duo Premium" premium bundle on Hulu.com, they are only selling the Trio Premium on Hulu:

Disney Bundle Trio Premium: For $24.99/month, subscribers get:
Disney+ (No Ads), Hulu (No Ads), and ESPN+ (With Ads).

To get the "Duo Premium" bundle you need to visit the Disney+ website and sign up there:

Disney Bundle Duo Premium$19.99/month
Disney+ (No Ads) and Hulu (No Ads)

Hope this helps!

tmuka

I see you've shared the same steps from the support page, and included what I believe is the same typo/error from that original page ( https://www.verizon.com/support/disney-bundle-faqs/ )

The heading indicates that is the process to sign up for "Hulu (No Ads)", but then later in the instructions I think it mistakenly says to "Sign up for Hulu (With Ads)" but I think that should say "Sign up for Hulu (No Ads)".

Hope this helps! I don't see anywhere else to provide feedback on that help page content.

I have just followed those steps so will hopefully this part is right "Your Hulu bill will be credited"!

Thanks @Jhouser2516 for the instructions!

BemiH

When we got the Disney and Hulu subscription through Verizon, it took two weeks and at least four lengthy phone calls with Verizon to even get it to work for more than a day at a time. Now that I want to upgrade to no ads, I have to cancel all of that, start over, and cross my fingers that it works and that I actually get a credit on my Hulu bill?!?!? I guess that’s the thing with the “free” perks. Most people don’t have the time or patience to spend the hours on the phone it requires to use the so-called benefit, eventually give up, and pay full price for the subscription if they really want it. Very disappointing that Verizon can’t work out a better solution with companies they choose to partner with.

Copeeples

I’m having an issue when I go in to complete the Hulu log in. I see the credit from Verizon but it won’t submit. I spoke with Hulu and they said it’s a Verizon issue.

Verizon_Support

Hello, Copeeples. Thank you so much for this info. Just to confirm, you are using your current username and password for the Disney Bundle, correct? Or are you using a different log in specifically for Hulu?

-Natasha

JayLong51

Hey, I am experiencing the same problem. After chatting with hulu I was informed that they are unable to complete this process due to some technical issues. As a result they are willing to send you some concession money for your troubles of $34. Using thie combo would save you $8 per month so thats basically 4 months of the "discount". Im going to reach out to customer service on Hulus end in 4 months to see if I can get another $34. This seem to be the only temporary resolution for the problem.

JayLong51

Heres a screenshot of the issue. It simply doesnt work, this was from https://secure.hulu.com/account/addons/confirm?partner=VERIZONVIADSS

PerfectCr

Same error here. Can Verizon fix this? Trying to apply the discount.

PerfectCr

Same email. I am getting the same error as described here.

PerfectCr

Same error as others have described above

PerfectCr

How do we get action on this from Verizon/Hulu? Is this being worked on?

tdmd

I'm having the same problem. Please fix on Verizon's end.

Verizon_Support

Thank you for reaching out to us on this platform. To Sign up for Hulu (With Ads):

1. Visit Hulu's sign-up page.
2. Select sign up now.
3. Create your account and purchase your subscription (use the same email address you are using for your Disney Bundle through Verizon).