iPad cellular not working

Austinlknowles

Hello. I have an iPad Air 2 with cellular that recently stopped working with LTE. It takes me to a Verizon page that tells me to agree and continue to activate, to no avail. Is there any fix? If so, it would be greatly appreciated

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5 Replies
vzw_customer_support
Customer Service Rep

Let's make sure we can get your iPad up and running. Have you made any changes to your iPad or to your line recently? What does your signal show?

~Freddy

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Austinlknowles

I have not made any changes. It shows 2 bars and shows LTE when Siri is disconnected188B4E39-8C41-4B07-9C09-F95D30694587.jpeg

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vzw_customer_support
Customer Service Rep

We understand the importance of managing your account, especially if you are encountering cellular network issues. Verizon is here to help.

 

We sent you a Private Message. Please review at your earliest convenience.

~Gilbert

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SynthpopAddict
Champion - Level 3

I think your SIM card has failed or otherwise not working.  Have you tried getting a new SIM card?

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I'm not a Verizon employee, just another customer trying to help.
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Austinlknowles

I have not tried to get a new SIM card. It works, just needs to be activated again somehow

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