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$1000 trade in on any device

My wife and I saw the promo for "trade in any phone, any condition" get $1000 trade in credit towards a new phone. Both of us had the Iphone 13 Pro Max so we decided to upgrade just before Christmas. the only phones available locally were through Best Buy for pickup. I confirmed that the promotion was available through Best Buy and ordered the phones. Received an email from Best Buy with a link to trade in, but link took me to my Verizon account main page with no link to trade in.

Activated phones on Christmas, and called Verizon the day after Christmas and after an hour on the phone, agent confirmed I would get the promo credit applied if I upgraded my plan (which I did with him) and return the 2 phones with the UPS labels he provided via email.

Verizon confirmed that they have received the phones as trade in, checked them in and inspected them. Now I get an email that states I am getting $280 for one phone and only $140 for the other.

Confused (and after 7pm so I can't call) I start a chat - they can confirm that the phones were returned but since they weren't returned from the link that didn't work, 4 hours later their "solution" is that I get a "one time credit" tonight and they will "note my account" that I will be calling in MONTHLY FOR THE NEXT 36 MONTHS to get the promo credit applied manually, and if I miss a month I won't get the credit....

So your "solution" to a problem Verizon created is to add a monthly burden to the customer to contact Verizon for a manual credit and hope it gets applied. Wow what a deal Verizon. I'm a customer for over 20 years and the thanks I get is to call or chat every month for the next 3 years for a promo you won't honor automatically because of a failure in your system..... and you have my old phones and i'm stuck with these new ones and a monthly chore - what a joke

Comments

Verizon_Support

We value your 20 years of loyalty and would like to apologize for this experience, cynomologus. We would like to take a closer look into this via Private Message to see what alternate options are available.

-Danielle

armansun

Hi, I'm having a very similar issue. Has yours been resolved?

Verizon_Support

We hate to see you are having a similar issue. We are happy to look into this for you. I will be sending a Private Message, so we can help.

-Kristen

Sam193

I just realized I did not receive my full $1000 credit for trading an Iphone 13 Pro for a 16 Pro during Christmas as well.. I didnt catch it cause it just showed only the credit as per month for 36 months...(Shadey) I think their needs to be some transparency here. Honor what you advertise please!

Coraline

I had the same problem!!!! To be sure I understood the deal being offered, I called Verizon and spoke to an agent and he explained … the deal was “ANY phone, ANY condition, on us.” The agent assured me we qualified to get 3 free phones. I just had to turn in old phones (two iPhones X and one iPhone 12). He explained I didn’t even have to change plans because my current plan qualified for the promotion. I was then given the option of getting my phones via mail or picking them up at a store (they provided a list of local stores). The promotion indicated I would get a monthly credit if $27.77 for each phone for 36 months. The credits would begin on the third billing cycle. Well, now it turns out I am only getting a $23 credit for one phone. ONE. The agent I spoke to indicated two of the phones do not qualify for the promotion. What happened to “ANY PHONE, ANY CONDITION ?”
Something is not right here. I am so angry! This is the thanks I get for being a loyal customer for 32 years!

Ebeauty22

This is so sad I come here to see if I find any other one with similar problems and I see so many

and when they apply the credit it doesn’t appear I’m so sick of this I’ve spoken with over 60 reps I kid you not I can truly work for Verizon at this point. They all run you around in circles to completely leave you feeling defeated to still over charge you because they know you don’t want to deal with the hassle but as persistent as I am I will spend hours and hours on the phone or via-text until I get an answer 1yr later I’m still getting the run around I too have been with Verizon for over 20 years 24 to be exact lol

Verizon_Support

We want you to get the full value of any promotion that you qualify for. We're sending you a Private note to help out.

-James

Verizon_Support

Hello Coraline! We're happy to help look into this for you. I'm sending you a Private Message here so we can assist.

-Josh

Verizon_Support

Hello Ebeauty22! We're happy to help look into this for you. I'm sending you a Private Message here so we can assist.

-Josh

Coraline

I am seriously considering dropping Verizon and selecting a new carrier which is so sad because I have been with Verizon for 23 years. ( I mistakenly wrote 32 years but meant 23 years.)Going to also seek legal advice if this issue is not resolved.

Verizon_Support

Coraline, We would hate to lose you and want to make sure we fully investigate your case to make sure you get the promotions you qualify for. I am sending you a private message so we can talk more.

-Jazzy

Abby1373

I’m wanting to update my phone but I’m scared this will happen to me like all the others . Glad I didn’t fall for it but I probably will switch carriers

Verizon_Support

Hey Abby1373. We're happy to discuss options for a phone upgrade. Let's see what we can do to address some of your concerns! Please watch out for a private message from us.

-Sara

Dutch020

Same problem! I traded in (2) iPhone 13 Pro Max’s and was promised $1000 x2 credit towards the new iPhone 16 Pro Max’s. We only received $830 in credit for each phone. The iPhone 13 trade ins were in perfect condition.

Verizon_Support

We definitely want to make sure you are getting the correct promotion. We are sending over a private message so we can take a closer look together.

-Meg

rsr23

I am wanting to make this same exact upgrade today but after reading all of these complaints I’m left doubting? I want to trade in 13pro for 16 pro max.

my 13 pro went from new out of box into Lifeproof and has never been handled.
Does anyone know if it would make a difference if I made this upgrade in person at a Verizon ‘corporate’ store?

rsr23

Sorry Newbie, my question was actually for the ‘forum’.

Verizon_Support

Hello rsr23, how exciting that you are looking to upgrade! With the current offers right now, you'll be able to get $1000 off with the iPhone 13 trade in on the Unlimited Ultimate plan. You can get this offer in store or online.

-Luis

kcwilli3

I just happened to stumble across this community after searching for a mean of having the same issue with a Galaxy 22 ultra that was recently traded in resolved. At this point I have exceeded 10 calls to customer service without any solid solutions. For a day or two after calling customer service, changes would appear on my account that would seemed like the issue was resolved. But as the billing period appraches, the same full charges would reappear on my account.

This has been absolutely frustrating. They grossly devalued the trade in phone, when the new phone was bought during a promotion which stated, "Any condition guranteed." That same phone was first inspected adn accepted by Verizon's customer service rep, when I first attempted to drop it off in store. But because the promotional benefits were not appearing in my account, and they could not make the changes in store, I was advised to have UPS ship it and then follow up with a call to Verizon's customer service to have them resolve the issue.

Before being shipped, the phone was inspected by a UPS rep. They, meaning UPS, then packaged and shipped the phone. I cannot understand the thought process behind the devaluing of the phone. I turned over a perfectly working phone that was inspected and accepted by UPS, Verizon's contracted carrier. If there is any dispute there, the phone would still be covered by the terms within the promotion, that serves as a contract.

I feel as if Verizon is in a breach of that contract and in so doing, has put itself in a more favorable and advantageous financial position. I have met my terms of the agreement, I am now waiting on Verizon to meet theirs.

Verizon_Support

Hello kcwilli3, we want to help review your trade in offer promotion. So, we can better assist, we will be reaching out via Private Message.

-Sarge

Barry24

Caroline, don’t bother! I already seeked legal advise and the 6 lawyers I reached out to all told me I didn’t have a chance of fighting Verizon and winning unless I had Verizon type money. They all said, Verizon will just tie you up in court and bleed you dry till you give up!

Barry24

Verizon botched our phone trade in by lying and only giving us $600/phone and not 2 “free phones”, they also lost my phone number for 2 weeks during the “port over” from Comcast which caused my small company to lose $18,500 in annual revenue because I had no phone, they also didn’t mention until 2 weeks later that “well somebody should’ve just given you a loaner number so that wouldn’t have happened”…..really…., they didn’t give us the $400 gift card per line like they advertised in their promotions, and made me spend 2 weeks straight (yes, you read that right and it’s NOT an exaggeration) talking to customer service reps, upper management, and even the actual EXECUTIVES of Verizon! No solution……ever……it’s been a year and a half now. Verizon….I QUIT. Mint mobile’s over there looking really good with that $30/mo. unlimited data/talk/text right now!!!!!

Verizon_Support

Hi there! We are sorry to hear about your experience. It is our goal to assist in any way that we can. I sent you a private message to review your concerns.

-Nikki

caltripp

Wow, I am glad I read these complaints! I too am getting ready to jump on this $1000 trade in deal for both me & my husband but now I am having second thoughts. You know what they say if it sounds too good to be true it probably is...

DuncanFam90

I see you specify Unlimited Ultimate plan, which I have seen in a few places online, but in my online account when I go through the upgrade steps, it specifically says "Trade in and save up to 1000.00 with ANY MYPLAN". Any person would take to mean that since I have Unlimited Plus (a myplan), I would get the 1000.00 trade in. Is this word play that Verizon uses to hook people into switching thinking they don't need to upgrade their plan to Unlimited Ultimate (which is $10 more a month), but then if they don't they wont get the full 1,000 trade in credit? If so, this is very sneaky and a VERY deceitful business practice.

freespeechzone

After a series of bad experiences with Verizon, including in a local store, I don't trust them. A family member sees the headline of $1,000 trade-in and thinks, "Free iPhone16," which is $999.

how does this work? VZ website is misleading, IMO, confusing and complicated at best.

Does the customer pay for the new phone, let's say $999, up front, then get a monthly statement credit pro-rated over 3 years?

Does VZ require that we switch to a different plan?

Would appreciate any straight talk!

Verizon_Support

We aim to present you with clear and helpful offers tailored to your needs. Would you be available to review options designed specifically for you? Kindly respond to our Private Message, and we'll provide straightforward information. Alternatively, feel free to explore all our current offers at your convenience here. https://www.verizon.com/deals/

-Deb

JezabelG

Same. I been wondering how those offers work but now i understand. Sad

Hilton3

Same thing happened to me. I upgraded One line with no issue. Just upgraded another line. Took the trade in to the Verizon store. I got A email that stated a 30 dollar credit. Called Verizon they said I shoukd see the credit in 1-2 billing cycles. I hope This is true.

vind

I too am dealing with the same issue from a Galaxy Z Flip 7 I bought through Samsung using Verizon as my carrier with the $1,000 credit listed on the invoice, Samsung's refusing to do anything about blaming Verizon, except I can return the phone witch I intend to do. Verizon, I was on the phone for 4 hours claiming they know and nothing about it, and yet I've found dozens of Verizon adds with this promotion all over the internet. Of course the links go no where now, but I've screenshot everything. They're offering me $148 on my trade in after they bait and switched me to upgrade to their unlimited plan. I'm done with them. As soon as the phone is credited I'm canceling my Verizon account after 11 years. Until then I've turned off wifi on my phone, and I'm hotspoting every device I can, I've got tablets auto playing 4k movies that no one is watching and cranking out about 15-20 GB of mobile data a day, all included in that Unlimited Plan they fraudulently had me sign up for. I will also be contacting the Attorney General's office.

vind

Don't do it and run like man to another carrier.

vind

Your apologies are meaningless. Instead of being sorry, why don't you fix the problem. There are hundreds of this same complaint on this board.

Prelic

Has exactly the same problem. Just finish my last call this month to ask for a credit of 30 dlrs. Just had to call every single month for 36 months.

been a customer for over 15 years

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