CUSTOMER SERVICE HAS BEEN AWFUL.
IVE BEEN A MEMBER OF VERIZON FOR A FEW YEARS NOW AND IVE HAD NO ISSUES UNTIL RECENTLY.
I BELIEVE THE CHAT IS AUTOMATED AND NONE OF THE AGENTS ARE KNOWLEDGEABLE. THEY GIVE ME THE RUN AROUND WITH MY MOBILE AND HOME DISCOUNT. BEEN WAITING OVER 4 MONTHS NOW. I GET A DIFFERENT EXCUSE EACH TIME I CHAT WITH AN AGENT. THEY'VE EVEN CANCELLED MY ACCOUNT WITHOUT MY KNOWLEDGE. IM CLOSE TO SWITCHING TO A NEW MOBILE AND HOME PROVIDER. I DON'T THINK ANYONE AT VERIZON CAN HELP ME AT THIS POINT. IVE BEEN PATIENT BUT I DON'T THINK I CAN DEAL WITH THIS ANYMORE.
We're sorry to read that you're having issues with setting up your discount. We're here to help. Here is some information on this discount: https://www.verizon.com/support/mobile-home-discount-legal/ ~Peter
I can't even access the Verizon Assistant, all it does is buffer endlessly, VerizonSupport Twitter doesn't even respond to my DMs anymore, very unhelpful
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