I have a s21 ultra with cracked screen. I was 100 percent up front with rep that its affecting the display and he assured me i would get 800 towards an s23. I repeatedly insisted that it has a broken display and he assured me I'll get the s23 for free less taxes and activation. It just sounds too good to be true, and I'm seeing a lot of horror stories about Verizon. Whats worse i already had my own experience when a rep saying that they'd give me an iPhone replacement for free then charged us 150 on bill and could not even return it. I really cant afford the full price of the phone, I don't even want that phone exactly its just its being promised for free. Samsung directly would give me an s23 ultra for just a bit more without even trading in with my discount. So can i really trust Verizon? I have fully documented my contact with them chat transcript and all . The agreement is relatively vague it just says must be in condition described. I'm very suspicious. No way my phone is worth 800.
SANDIN55 I can understand your concern, especially when you have had an issue before. We have had some promotions where we take devices as trade ins in any condition, broken or not. These promotions have clear disclosures about when we take any device in any conditon, as well as plan and line requirements. Please review our site and check the promotions for the device on the top right hand side next to the device picture. It will show you all offers there, and you can click on each offer individually to see what the requirements are for that promotion. ~Peter
Start a new topic or ask questions in the open forum.
