I utilized a promotion to upgrade to an iPhone 15 and return my current device. I received the iPhone 15 and put my old device in the prepaid envelope and shipping label. The tracking number is showing the device was delivered to a location in Whiteland, IN. I’m seeing multiple posts and tweets about Verizon reps alleging that this is not a Verizon facility, even though this has happened to many of us.
Now I am being charged the full amount for my returned device and the promotion for my new device has not been applied. I have not been able to get assistance from customer rep chats/calls. As a long-time Verizon customer, this is incredibly frustrating and makes me want to drop my phone off at a store and switch carriers. I do not want to pay $600 for a device that I have returned.
Hi LegallyBlonde93. Thank you for the details of your trade-in experience with Verizon. We don't want you to be frustrated and will work together to get answers and options for you. Please reply to the following Private Message so we may collect account specific information in a secure and private channel.
-Deb
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