Device promotional credit has been removed (and trade-in iPhone 15 Pro Max )

[ivandudin]

September 2024

iPhone 16 Pro

• Price: $1,310.00
• Device Payment: $36.38
• Agreement date: 09/25/2024

Trade-in iPhone 15 Pro Max

• Original Appraisal: $565.00
• Device Promotional Credit: $17.77
• Agreement date: 09/27/2024

Device Payment (iPhone 16 Pro): $18.61

January 2025

Spoiler

Your device promotional credit* has been removed from your account because the device payment agreement was canceled for mobile number ending in *****.

• Promotion chargeback: $71.35
• Trade-In adjustment: $565.00
• Device Payment: $36.38
• Trade-In Device Promo Credit: -$27.77

Where is my trade-in device?

Order: *****
Location code: E504201
Trade Origin: OmniIndirect

[vzw_customer_support]

We hate to see you are having some trouble with your trade in promotion. We are happy to help look into this for you. Sending over a Private Message so we can assist. 

-Kristen